NI-Assistant, Food Svc II (Grill Cook)

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

3/1/2011

Entity:

Illinois

Job Code:

NI-7162AC

Job Title:

NI-Assistant, Food Svc II (Grill Cook)

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

Prepares short order grill items in the cafeteria according to procedures and health code requirements, restocking area as needed to ensure efficient service to customers.  Interacts appropriately with customers consistently demonstrating exceptional customer service skills.  Maintains a clean and sanitary work environment.  Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

ESSENTIAL DUTIES

•

Consistently follows sanitation codes while preparing short order grill items utilizing correct portion sizes. Demonstrates ability to adapt pace of work during peak serving times to serve customers quickly and efficiently while using lower volume times to restock and clean. Labels and dates food items.

•

Utilizes standardized recipes to correctly prepare menu items at the grill. Accurately documents amounts of foods prepared and leftovers on food production records. Documents food preparation temperatures and station holding temperatures to ensure maintenance of health code standards.

•

Demonstrates understanding of operational and maintenance procedures for flat top grill, char broiler, fryer and grill hood including process for relighting pilots and manual hood initiator.

•

Uses sound judgment to resolve customer issues independently, offering substitutions and replacements as needed. If unable to resolve issues to the customer’s satisfaction, refers issue to department leadership for follow up.

•

Completes grill area assigned daily/weekly/monthly cleaning checklists following all designated procedures. Empties garbage as assigned and disposes of broken glass appropriately. Stocks station as needed for next shift. Maintains a clean work station throughout shift.

•

Consistently demonstrates an ability to look beyond the normal scope of duties to provide exceptional service to café patrons and a commitment to improve customer satisfaction scores in annual customer close up survey.

•

Performs all aspects of job in an environment that optimizes patient, customer and environmental safety and in accordance with applicable laws, regulations and compliance efforts. Maintains confidentiality of position acquired information. Completes other duties as requested.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

No minimum education required.

At least 2 years food preparation experience in a high volume food service environment.

Required

Must have current State of Illinois Food Sanitation certification or obtain within 6 months of hire.

Required

If no valid license is in place prior to hire, Serve Safe Food Handler certification required to be completed within 30 days of hire.

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Good oral communication and customer service skills.

•

Ability to effectively and respectfully interact with staff and the public within the organization.

•

Ability to effectively deal with disgruntled customers and resolve complaints.

•

Successful completion of annual job specific competencies and skill verification tools.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.