NI-Assistant, Food Service (Cafeteria)

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

10/1/2010

Entity:

Illinois

Job Code:

NI-7158AC

Job Title:

NI-Assistant, Food Service (Cafeteria)

Exemption Status:

Non-Exempt

JOB SUMMARY

Greets cafeteria patrons following department scripting serving food to customers in an appealing and efficient manner.  Maintains a clean and sanitary work environment following department standards and requirements.  Accurately documents station temperatures, portions prepared and leftovers.  Participates in continuous quality improvement activities and educational experience in support of department philosophy and objectives, as well as Health System Initiatives.

MAJOR RESPONSIBILITIES

•

Prepares and serves menu items to cafeteria customers in a timely and eye appealing manner utilizing correct potion sizes. Must be able to adapt pace of work during peak serving times to serve customers quickly and efficiently while using lower volume times to restock and clean.

•

Organizes station, setting up per established steam table/station diagram and ensuring station is open on time consistently. Ensures station is stocked appropriately with correct serving utensils, dishes and to go containers prior to the beginning of the meal period.

•

Consistently completes all position required documentation, including temperature logs, pre-service checklists, catering documentation and production/service records.

•

Utilizes sound judgment to resolve customer issues independently, offering substitutions and replacements. If unable to resolve issues to the customer’s satisfaction, refers patron to an appropriate member of department leadership team for follow up.

•

Consistently completes position specific daily/weekly/monthly cleaning checklists following all designated procedures. Empties garbage as assigned and disposes of broken glass appropriately. Stocks station as needed for next shift. Maintains a clean work station throughout shift. Consistently utilizes cut resistant gloves when using knives.

•

Consistently demonstrates an ability to look beyond the normal scope of duties to provide exceptional service to café patrons and a commitment to improve customer satisfaction scores in annual customer close up survey.

•

Performs all aspects of job in an environment that optimizes patient, customer and environmental safety and in accordance with applicable laws, regulations and compliance efforts. Maintains confidentiality of position required information. Completes other duties as assigned.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

Serve Safe Food Handler certification required to be completed within 30 days of hire.

Required

•

Good oral communication and customer service skills.

•

Ability to effectively and respectfully interact with staff and the public within the organization.

•

Ability to effectively deal with disgruntled customers and resolve complaints.

•

Successful completion of annual job specific competencies and skill verification tools.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other - Working with patients in crisis who may be volatile and potentially violent.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.