NI-Assistant, Patient Nutrition

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2010

Entity:

Illinois

Job Code:

NI-7142AC

Job Title:

NI-Assistant, Patient Nutrition

Exemption Status:

Non-Exempt

JOB SUMMARY

Responsible for the delivery and collection of patient trays, nourishments and snacks.  Responsible for distribution, collection and pre-correction of patient menus.  Acts as a liaison between the patient, Food and Nutrition Services Department, and Nursing Services to ensure timely resolution of food service issues ensuring patient satisfaction.  Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System initiatives.

MAJOR RESPONSIBILITIES

•

Checks trays for accuracy and completeness. Delivers and collects patient and guest trays during meal service to the patient room utilizing customer service scripting. Sets up patient tray at bedside and assists patient as needed with opening of containers.

•

Documents patients’ oral intake for fluid and items consumed following hospital policy.

•

Distributes and collects menus from patients in accordance with department policies ensuring attainment of goal that 90% of patients are on selected menus. Assists patient, as required, in completing menu choices and modifies as necessary to meet the prescribed diet order.

•

Prepares and distributes nourishments, snacks, tube feeding products and pediatric formulas following department protocols. Manages patient care unit floor stock program. Responsible for documenting temperatures and maintaining sanitation requirements of patient unit refrigerators.

•

Communicates pertinent patient food intake information to clinical dietitian. Proactively seeks to resolve patient food service issues, reporting all service related problems as observed on patient floors to food service management.

•

Promptly notifies appropriate resource of safety, sanitation and/or customer satisfactions issues that require intervention beyond own responsibility. Maintains confidentiality of position acquired information.

•

Performs all aspects of job in an environment that optimizes patient, customer and environmental safety and in accordance with applicable laws, regulations and compliance efforts. Notifies appropriate resource of issues requiring intervention beyond capabilities.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Clinical

Provides age and culturally appropriate assessment/screening, interpretation of clinical and laboratory data and develops and implements age appropriate interventional and plans of care including education within the parameters of his/her position responsibilities and licensure.

JOB REQUIREMENTS

Serve Safe Food Handler certification required to be completed within 30 days of hire.

Required

•

Must possess exceptional customer service skills and demonstrate an ability to effectively interact and communicate with all levels of staff and with patients, visitors and members of the community.

•

Ability to respond to and resolve customer complaints.

•

Successful completion of annual job specific competencies and skill verification tools required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other - Working with patients in crisis who may be volatile and potentially violent.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.