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Required/
Preferred

At least two years experience handling cash in a high volume operation.

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HRTMS Job Description Management

NI-Cashier

J o b D e s c r i p t i o n

JOB INFORMATION
Effective Date:	10/1/2010
Entity:	Illinois
Job Code:	NI-7082AC
Job Title:	NI-Cashier
FLSA Exemption Status:	Non-Exempt
JOB SUMMARY
Operates cash register and remote computer for assigned shift. Provides efficient and courteous service to customers within the Hospital. Maintains knowledge of all cafeteria menu items and portions to correctly charge customers. Counts, balances and records daily sales and drawer cash bank following established procedures. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System initiatives.

ESSENTIAL DUTIES

•	Utilizes cash register system following established procedures for cash, credit card and department charge transactions. Verifies accuracy of menu programming prior to service. Posts daily menu signs as needed.
•	Is accurate in change buying and drawer counting to minimize necessary follow up by supervisor. Maintains variance record within department guidelines.
•	Balances drawer change bank, counts sales receipts on a daily basis following established procedures documenting totals and charges on sales reports and cash slips.
•	Independently utilizes sound judgment and guest relations skills in dealing with dissatisfied customers evaluating options and effectively resolving problems. Communicates unresolved issues to management
•	Orders appropriate amount of supplies for daily service and stocks area with supplies, beverages, condiments etc per established procedure and ensuring rotation of product for “first in/first out” usage. Stocks silverware and condiment island, cleaning area frequently.
•	Maintains responsibility for cleanliness and appearance of the dining room, cash stations and beverage areas. Is observant of other areas, utilizing lower volume times to clean and stock throughout the cafeteria.
•	Evaluates customer flow and independently assists others ensuring efficient and timely customer service. Consistently greets customers pleasantly and seeks out to help those in need without being asked.
•	Performs all aspects of job in an environment that optimizes patient, customer and environmental safety and in accordance with applicable laws, regulations and compliance efforts. Completes other duties as assigned. Maintains confidentiality of position acquired information.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned. ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

Age Specific Competency (Clinical jobs only)
X	Non-Clinical

JOB REQUIREMENTS

Education
Education Level	Education Details	Required/ Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY.

Knowledge, Skills, and Abilities
•	Familiarity with computer and keyboard preferred.
•	Ability to operate cash register.
•	Ability to effectively interact and communicate with all levels of staff and with patients, visitors and members of the community.
•	Strong customer service skills and ability to resolve complaints.
•	Basic math skills.
•	Successful completion of annual job specific competencies and skill verification tools required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Demands
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demand	Continuous Over 70%	Frequent 40% - 69%	Occasional 15% - 39%	Rarely Up to 15%
Standing		X
Walking		X
Climbing			X
Bending			X
Crouching				X
Pushing / Pulling			X
Carry			X
Fine Hand / Eye Coordination	X
Color Discrimination	X
Hearing Ability	X
Lifting / Lowering 1 -15 lbs.		X
15 - 30 lbs.				X
30 - 50 lbs.				X


Over 50 lbs.	UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Physical Demands
While performing the duties of this job, the associate is required to work within the selected working environments.
Physical Demands	Continuous Over 70%	Frequent 40% - 69%	Occasional 15% - 39%	Rarely Up to 15%
Concentration on Detail	X
Attention Span of 1 + Hours on a Task		X
Ability to Remember Multiple Tasks		X
Oral Communication		X
Written Communication			X

Physical Demands
Physical Demands	Continuous Over 70%	Frequent 40% - 69%	Occasional 15% - 39%	Rarely Up to 15%
Exposure to Blood and Body Fluids				X
Exposure to Toxins, Cytotoxins, Poisons				X
Exposure to Extreme Heat, Cold, Temp Fluctuations				X
Exposure to Hazardous Chemicals				X
Exposure to Radiation				X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.
THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.