NI-Assistant, Pop. Health/Care Mgmt.

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

7/2/2026

Entity:

Illinois

Job Code:

NI-4320AC

Job Title:

NI-Assistant, Pop. Health/Care Mgmt.

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

The Population Health Coordinator identifies and assists patients with obtaining appropriate post-acute care services. Once identified, the coordinator coordinates with various stakeholders to ensure a safe discharge transition for the patients. Coordinators assist in arranging post hospital follow up appointments. Provides supportive role to the case management department. This may include but not limited to the gathering and transmission of data to ensure appropriate patient outcomes. Interaction with the various stakeholders involved with coordinating care of patients. Strong communication, administrative and customer service skills are essential. 

ESSENTIAL DUTIES

•

Assesses electronic platforms to promote quality measures that achieve positive patient outcomes. Utilizes electronic worklist to identify and reach out to patients, families, and/or members of the multidisciplinary team for post-acute needs.

•

Collects and updates demographic information, as appropriate and ensures that complete and accurate documentation is recorded in the computerized database for each contact.

•

Maintains a patient centric, customer-driven, professional attitude. Demonstrates awareness of own values and attitudes and how they may affect information given to a client.

•

Functions independently and demonstrates leadership in decision making, communication, and problem-solving techniques to resolve clients’ questions/concerns. Collaborates with other members of the case management team as needed.

•

Other responsibilities as assigned that assists the case management team in ensuring a smooth and safe transitions of care through the health continuum.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Some college or medical field training.

Required

High School Diploma or equivalent.

Preferred

Medical Assistant (MA, PCA, CNA) experience.

Preferred

MA, PCA, CNA certification.

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Must be able to type accurately and the ability to type 35 wpm is preferred.

•

Excellent verbal, written, organizational and critical decision-making skills.

•

Must be able to read, write legibly and communicate effectively.

•

Ability to handle multiple tasks simultaneously.

•

Good interpersonal skills and ability to deal with all levels of staff within the organization and community under varied conditions.

•

Ability to operate a variety of general office equipment and use of a computer.

•

Successful completion of annual job specific competencies and skill verification tools required.

•

Must be knowledgeable of healthcare insurance rules.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.