NI-Representative, Patient Service

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

2/13/2013

Entity:

Illinois

Job Code:

NI-4126AC

Job Title:

NI-Representative, Patient Service

Exemption Status:

Non-Exempt

JOB SUMMARY

Performs a variety of clerical functions for the department.  Greets and responds to customers at the desk. Provides patient prep instructions for scheduled procedures. Courteously answers the phone, triages phone calls appropriately. Facilitates communication between Interpreting Radiologists and Referring Physicians.

Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System initiatives.

MAJOR RESPONSIBILITIES

•

Prepares patients for treatment and procedures. Explains general prep instructions and provides education in order to minimize anxiety and gain cooperation. Assists patients with dressing for their procedure. Assists patients to/from wheelchairs. Provides safe care to the patient in Medical Imaging Department.

•

Orders the correct patient exam in Meditech. Demonstrates understanding of procedure names and mnemonics. Prepares daily schedules, per the Central Scheduling Meditech modules.

•

Provides the technologist and/or Physician with accurate and timely information regarding patient needs and status and documents information in appropriate records maintaining confidentiality at all times.

•

Facilitates communication between ordering physician and patient. Escorts the patient to the consultation room for proper discharge instructions. Coordinates patient admission with bed placement, admitting physician and Medical Imaging Nurse and Transporters. Provides admitting information to all parties as necessary.

•

Replenishes and prepares dressing rooms with necessary supplies maintaining a neat, clean and optimally functioning environment.

•

Utilizes computer system to enter or retrieve accurate demographic patient information. Provides physician offices with requested information following proper release policies.

•

Promptly and courteously answers and screens department phone routing callers to appropriate person or providing answers to routine requests for information.

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Maintains a variety of medical imaging patient and staff schedules ensuring smooth operations of department following established guidelines.

•

Maintains a variety of records, office equipment and appropriate filing systems respecting confidentiality of position acquired information. Functions as a resource for all staff on the proper operation of office equipment, providing assistance and training as necessary.

•

Performs all aspects of care in an environment that optimizes patient and environmental safety and in accordance with applicable laws, regulations and compliance efforts.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

1 year

 of clerical experience with medical background.

Required

•

Successful completion of annual job specific competencies and skill verification tools required.

•

Strong telephone etiquette, customer service and basic patient care skills preferred.

•

Ability to clearly and calmly communicate in English both verbally and in writing with patients, medical staff and the public.

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Ability to type 35 wpm and proficiency in a variety of computer applications preferred.

•

Ability to operate variety of office equipment.

•

Medical Terminology knowledge.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require nor does it expect that its employees lift more than 50 lbs unassisted.  Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift.  Employees in patient care areas are expected to utilize mechanical lifts and adhere to the “Use of Mechanical Lifts (Liko)” policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other - Working with patients in crisis who may be volatile and potentially violent.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.