NI-Receptionist, Medical

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

10/1/2010

Entity:

Illinois

Job Code:

NI-4104CL

Job Title:

NI-Receptionist, Medical

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

Schedules appointments, takes messages and maintains patient demographic financial information.  Greets and directs department patients and visitors and provides assistance as necessary.  Contributes to the efficient operation of the department by answering phones and providing a variety of clerical support.

ESSENTIAL DUTIES

•

Exhibits exceptional customer service skills when interacting with patients, families and visitors. Maintains a calm and positive supportive environment following AIDET.

•

Answers multiple department phone lines, documents into the patient medical record following established system protocols. Avoids using non approved abbreviations.

•

Ensures that all insurance demographic information is obtained and entered into the system in an accurate manner. Collects payments and follows protocol for posting of payments.

•

Accurately completes daily deposit process.

•

Completes daily work list and closing procedures in Epic.

•

Schedules patient appointments accurately following established scheduling guidelines.

•

Other responsibilities as assigned such as but not limited to AVS printing, medical records release, document scanning.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Previous receptionist or word processing experience

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Must be able to type accurately and the ability to type 35 wpm is preferred

•

Excellent verbal, written, organizational and critical decision making skills required

•

Must be able to read, write legibly and communicate effectively

•

Ability to handle multiple tasks simultaneously

•

Good interpersonal skills and ability to deal with all levels of staff within the organization and community under varied conditions

•

Ability to operate a variety of general office equipment and use of a computer

•

Successful completion of annual job specific competencies and skill verification tools required

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require nor does it expect that its employees lift more than 50 lbs unassisted.  Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift.  Employees in patient care areas are expected to utilize mechanical lifts and adhere to the “Use of Mechanical Lifts (Liko)” policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.