NI-Receptionist, Medical

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

4/28/2026

Entity:

Illinois

Job Code:

NI-4104CL

Job Title:

NI-Receptionist, Medical

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

The Medical Receptionist schedules appointments, takes messages and maintains patient demographic financial information.  Greets and directs department patients and visitors and provides assistance as necessary.  Contributes to the efficient operation of the department by answering phones and providing a variety of clerical support.

ESSENTIAL DUTIES

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Exhibits exceptional customer service skills when interacting with patients, families and visitors. Maintains a calm and positive supportive environment following AIDET.

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Answers multiple department phone lines, documents into the patient medical record following established system protocols. Avoids using non approved abbreviations.

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Ensures that all insurance demographic information is obtained and entered into the system in an accurate manner. Collects payments and follows protocol for posting of payments.

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Accurately completes daily deposit process.

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Completes daily work list and closing procedures in Epic.

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Schedules patient appointments accurately following established scheduling guidelines.

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May perform additional duties, such as AVS printing, medical records release, document scanning.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

No minimum education required.

No minimum experience required.

Required

Previous receptionist or word processing experience

Preferred

None

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Must be able to type accurately and the ability to type 35 wpm is preferred.

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Excellent verbal, written, organizational and critical decision making skills.

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Must be able to read, write legibly and communicate effectively.

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Ability to handle multiple tasks simultaneously.

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Good interpersonal skills and ability to deal with all levels of staff within the organization and community under varied conditions.

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Ability to operate a variety of general office equipment and use of a computer.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10 lbs.

Negligible Weight

No Weight

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Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

11-25 lbs.

1 - 10 lbs.

Negligible weight

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Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

26-50 lbs.

11-25 lbs.

1 - 10 lbs.

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Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

51-100 lbs.

26-50 lbs.

11-25 lbs.

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Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100 lbs.

Over 50 lbs.

Over 25 lbs.

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require nor does it expect that its employees lift more than 50 lbs unassisted.  Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift.  Employees in patient care areas are expected to utilize mechanical lifts and adhere to the “Use of Mechanical Lifts (Liko)” policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.