NI-Specialist, Scheduling

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

4/4/2022

Entity:

Illinois

Job Code:

NI-4024AC

Job Title:

NI-Specialist, Scheduling

Exemption Status:

Non-Exempt

JOB SUMMARY

Schedules and coordinates outpatient diagnostic testing and procedures ensuring efficiency and optimal customer service in a fast paced and challenging environment. Schedules testing with physicians, physician office personnel and hospital departments using detailed knowledge of all testing sequences. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

MAJOR RESPONSIBILITIES

•

Schedules testing orders for outpatient and selected inpatient services, gathering required medical and demographic patient information and enforcing hospital denial policy regarding scheduling. Detects and resolves scheduling conflicts using analysis, interpretation and judgement. Cancels and reschedules appointments as necessary identifying situations requiring physician/ancillary staff notification.

•

Requires detailed knowledge of all hospital testing scheduled by Central Scheduling. Utilizes knowledge of exceptions and screening criteria to assess calls for appropriateness, testing variables and determines proper sequencing and medical appropriateness of multiple testing combinations.

•

Screens patients during calls to detect potential medical conflicts and need for medical orders. Informs patient of appointment date, time, prep instructions, registration and valet parking information.

•

Ensures that physician orders are complete. Works directly with physician offices to ensure compliance with hospital scheduling requirements and provides ongoing education to physician offices regarding the scheduling process.

•

Coordinates scheduling of procedures with other departments in an efficient & timely manner. Coordinate scheduling for procedures performed by interventional radiologists.

•

Performs a variety of reporting & scheduling system maintenance functions within department. Maintains accurate & complete supporting documentation of scheduling activity. Edits schedules as requested by ancillary departments.

•

Assists in the process of training new Central Scheduling employees and provides assistance / training to other SAH departments as required.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

Associate's Degree

with an emphasis on healthcare.

Preferred

2 years

 of Customer Service experience in a healthcare setting or with medical claims insurance.

Preferred

2 years

of Customer Service experience.

Required

Previous computer experience.

Required

•

Must be detail oriented and well organized.

•

Requires ability to multitask in a high call volume, very technical and diverse environment.

•

Position requires strong analytical and critical thinking skills.

•

Effective communication & listening skills.

•

Excellent interpersonal and customer service skills with ability to interact with a all levels of staff, patients, and diverse population.

•

Knowledge of medical terminology, basic anatomy preferred.

•

Ability to type 30 wpm.

•

Successful completion of annual job specific competencies and skill verification tools required.

•

Knowledge of medical terminology and anatomy/physiology.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require nor does it expect that its employees lift more than 50 lbs unassisted.  Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift.  Employees in patient care areas are expected to utilize mechanical lifts and adhere to the “Use of Mechanical Lifts (Liko)” policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other - Working with patients in crisis who may be volatile and potentially violent.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.