NI-RN, Clinical Triage

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

8/29/2025

Entity:

Illinois

Job Code:

NI-2036CL

Job Title:

NI-RN, Clinical Triage

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

Triage incoming phone calls from clients, assessing their needs and relaying appropriate medical information and facilitating referrals to primary providers, specialists, healthcare facilities and community resources. Participates in continuous quality improvement activities and educational experiences in support of departmental and divisional nursing philosophy and objectives, as well as, Health System initiatives.

ESSENTIAL DUTIES

•

Triage incoming Health Connect phone calls from external customers and medical providers utilizing computerized database to provide appropriate clinical information and to facilitate referrals to primary care providers, specialists, healthcare facilities and community resources.

•

Utilizes clinical judgement, to provide sound nursing assessments for Health Connect callers following established guidelines and utilizing physician referral, class registration and nurse triage software.

•

Within 24 hours of initial call, initiates follow-up phone calls to appropriate Health Connect callers to assess and reinforce compliance.

•

Accurately documents information on all inquiries ensuring accurate legal and statistical tracking and reporting to other departments and maintains confidentiality of position acquired information.

•

Assists with the implementation and external marketing of approved consumer programs.

•

Maintains a current working knowledge of community managed care programs, physicians and group practices, SAHS programs and services and community medical resources in order to recommend appropriate referrals. Functions as a liaison between physician offices and consumers.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

Provides age and culturally appropriate assessment/screening, interpretation of clinical and laboratory data and develops and implements age appropriate interventional and plans of care including education within the parameters of his/her position responsibilities and licensure.

JOB REQUIREMENTS

Graduate of an approved Registered Nursing program.

Required

Must provide copy of HS diploma or equivalent, or highest level of completed degree obtained.

Required

2 years

of clinical experience in acute or ambulatory care.

Required

Current RN licensure from the State of Illinois.

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Successful completion of annual clinical, age and job specific competencies and skill verification tools required.

•

Ability to effectively communicate orally and in writing in an enthusiastic, caring, considerate and concerned manner.

•

Accurate typing skills at a minimum of 35 wpm.

•

Superior nursing skills.

•

Strong telephone etiquette skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other - subject to staffing and hour changes as need arises.  Takes call from home as needed.

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.