NI-Manager II, MSO Operations

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

4/28/2026

Entity:

Illinois

Job Code:

NI-1076CL

Job Title:

NI-Manager II, MSO Operations

FLSA Exemption Status:

Exempt

JOB SUMMARY

The Manager II, MSO Operations manages staff and Clinic resources ensuring physician and customer satisfaction, compliance and attainment of financial targets. Works closely with physicians to establish and implement departmental mission, goals, strategic plans and objectives that support the Health System mission. 

ESSENTIAL DUTIES

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Manages operations and the delivery of patient care within the Unit/Clinic. Formulates department goals, objectives and strategic plans that integrate the organization’s values, service excellence philosophy and assure overall compliance with regulatory, safety, security, accrediting body and hospital standards.

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Monitors staff resource utilization, including preparing and reviewing daily staff schedules, addressing short term fluctuations and assigning daily work and/or patient assignments.

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Integrates acquired or relocated physician practices as necessary and recommends Unit renovations and changes soliciting information from staff, manager and physicians which improve customer service, profitability and/or physician efficiency.

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In conjunction with physicians and staff prepares and monitors department operating and capital budgets and analyzes monthly variances.

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Oversees department staff education and performance evaluation process ensuring competence and compliance with department and hospital rules and regulations and human resource policies. Maintains an environment that promotes positive change strategies and individual growth.

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Monitors and evaluates operational, financial and clinical outcomes and customer satisfaction making appropriate structural changes and communicating issues which need to be addressed to management, staff and physicians.

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Maintains inventory analysis system ensuring appropriate use of supply and equipment resources within established budgetary parameters.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

Will provide all patients age and culturally appropriate assessment/screening and interpretation of clinical and laboratory data. Develops and implements age appropriate interventional plans of care including education within the parameters of their position responsibilities and licensure

JOB REQUIREMENTS

Hired after 1995, Bachelor’s degree required.

Required

Hired before 1995, Bachelor’s degree required. 4 years of combined education and/or relevant experience may be considered in lieu of a degree, in addition to the required experience.

Required

At least three years management experience.

Required

None

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Manages multiple clinics, higher percentage of encounters, staff, providers, operating expense budget and revenue.

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Excellent judgement, problem solving, and communication skills.

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Strong leadership, analytical and organizational skills.

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Knowledge of clinic operations and familiarity with principles of employee development.

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Familiarity with computer programs and system applications.

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Ability to effectively interact and communicate with all levels of staff within the organization and community.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10 lbs.

Negligible Weight

No Weight

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Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

11-25 lbs.

1 - 10 lbs.

Negligible weight

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Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

26-50 lbs.

11-25 lbs.

1 - 10 lbs.

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Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

51-100 lbs.

26-50 lbs.

11-25 lbs.

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Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100 lbs.

Over 50 lbs.

Over 25 lbs.

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.