Clin Prog Coord - Amb

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

11/26/2024

Entity:

Wisconsin

Job Code:

800201

Job Title:

Clin Prog Coord - Amb

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Clinical Program Coordinator (CPC) is a registered nurse who is accountable for working with physicians and staff to deliver safe, timely, effective, efficient, patient-centered, and equitable care to patients and families.  The CPC applies knowledge and skills by:

Providing direct patient care;

* Assessing competency of nursing medical assistant staff and technical staff;

*  Ensuring compliance with UWH policies and procedures as well as Nursing standards of practice;

*  Leading patient care programs in the areas of patient education, and performance improvement activities;

*  Identify, assist to develop and assist to implement operational improvement initiatives

*  Triaging patients and identifying resource availability;

*  Coordinating, implementing and conducting patient screening for risk factors prior to procedures;

*  Communicating effectively with physicians and other providers;

*  Assisting with change management, using tact, discretion and diplomacy;

*  Working with staff to facilitate problem solving, team work, and effective day to day clinic operations

*  Providing feedback to staff, faculty, and management.

ESSENTIAL DUTIES

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Integrates the principles and philosophy of the professional nursing care delivery system into practice.

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Serves as a role model to other nursing personnel by demonstrating effective direct patient care, leadership and professional behavior.

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Reviews appointment schedule on daily and weekly basis and makes adjustments in support and staff schedules as needed.

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Provides direct nursing care and patient education to patients/families, assuring continuity of care.

•

Serves as a liaison with the medical staff to identify issues of mutual concern, solve problems, review staffing plans and optimize clinic operations.

•

Participates in the recruitment process for the nursing, medical assistant and technical staff.

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Enforces adherence to hospital and department policy and procedures.

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Assist with staff scheduling on a regular basis.

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Promotes open and effective communication among staff, medical faculty, other departments.

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Is responsible for a safe and therapeutic environment for patients, visitors and staff.

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Develops and utilizes a process for equipment utilization and supply management at the clinic.

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Participates in budget development and monitoring for clinic.

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Develops and implements an ongoing process for problem-solving that includes input from department faculty and appropriate hospital departments.

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Develops and implements action plans to enhance patient satisfaction and access as well as provider productivity.

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Acts as a consultant and clinical resource to clinic staff through provision of patient care and coordination of care.

•

Coordinates medical and nursing management of patient care in the clinic on a daily basis.

•

Supports patient advocacy and the patient’s Bill of Rights.

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Develops, maintains and evaluates patient care standards for the clinic.

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Monitors all nursing activities related to patient care.

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Promotes a unit-based, multi-disciplinary quality improvement program that incorporates patient care standards and meets all regulatory guidelines (i.e. TJC, CMS, BQA, etc.) for ambulatory care.

•

As directed, participate in department level work groups and committees to address operational. quality and safety initiatives.

•

Develop, maintain and evaluate clinical procedures for the clinic

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Creates an environment in which learning is supported and valued.

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Interprets and supports the philosophy, objectives, and policies and procedures that guide personnel, patients and the public.

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Participates in patient, family and staff teaching.

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Meets personnel continuing education and developmental needs.

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Serves as a clinical instructor in planning, guiding and evaluating medical and or nursing students’ clinical experience.

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Develops appropriate written patient education materials.

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Serves as a resource to staff in other clinics as appropriate.

•

Supports and/or participates in research programs approved by the Hospital and the University.

•

Supports and/or participates in community education and outreach programs.

•

Supports and/or participates in clinical research activities approved by the hospital.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Possession of a Bachelor’s degree from an accredited college or university in Nursing

Required

Master's Degree

in nursing or related field

Preferred

3 years

nursing care experience

Required

Experience in an academic medical center as well as ambulatory clinic nursing experience

Preferred

Registered Nurse, Licensed by the State of Wisconsin

Required

ACLS certification

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Knowledge of and proven expertise in nursing theory and practice of rehabilitation medicine

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Excellent written and verbal communication skills

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Professional demeanor

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Excellent team player, ability to work effectively with health care professionals across settings.

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Knowledge of and familiarity with word processing, data base management and electronic communication

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Knowledge and skills in quality improvement methodologies

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☒

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.