House Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

2/1/2022

Entity:

Wisconsin

Job Code:

800025

Job Title:

House Supervisor

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The House Supervisor oversees the staffing and assignment of work functions for the Department of Nursing; coordinates the processing of all requests made to UW Health (including American Family Children's Hospital and The American Center) by internal and external sources for actual or potential inpatient placement or for clinically complex outpatient services; and provides general supervisory and administrative assistance to the nursing units. The House Supervisor acts collaboratively as a resource and liaison between the Department of Nursing and the Access Center, Admissions, Surgical Services, Emergency Department, Outpatient Surgery, Ambulatory Procedure Center, Cath Lab, and Radiology to coordinate and facilitate staffing resources to support the placement of patients to appropriate units.

The House Supervisor has expertise in acute care criteria for inpatient hospitalization, detailed knowledge of the scope of practice of each UW Health nursing unit and a working knowledge of operations, policies and procedures.  Knowledge of sound nursing practice, overall hospital administration, emergency management, crisis intervention, conflict resolution, negotiation, and delegation are essential to effective performance.

ESSENTIAL DUTIES

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Administration of nurse staffing and assignment of work functions during a given shift to provide optimum patient and family care.

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Receive shift report from the Nursing Resource Center Staff and/or the previous shift’s House Supervisor to be informed of the current status of the nursing units and plans for staffing for the upcoming shift.

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Review staffing reports throughout the shift in order to make re-assignments to meet changing clinical needs.

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Assign or re-assign per diem, float staff, agency staff, and regular staff, as operations necessitate, to provide optimum patient care based on assessment of staff-related information.

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Work in conjunction with the Nursing Resource Center staff to coordinate staffing resources with patient care needs.

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Work collaboratively with department leadership (managers, providers and CTLs/STMs) to enhance operational efficiency and optimize the delivery of care.

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Participates in daily safety and capacity huddles.

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Serve as a leader and resource to the clinical team.

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Increase leader visibility through frequent and active rounding on all Nursing units to optimize patient care, enhance patient safety, as well as empower, support and develop our staff.

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Partner with the clinical team to optimize the patient and family experience with each encounter.

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Assist in prioritization in resource utilization. Refer complex situations to VP for Medical Affairs, CNO(s), Nursing Administrator on-call, and/or Hospital Administrator on-call when necessary.

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Collaborate with physicians, inpatient staff, and admissions staff on medical necessity issues and determination of appropriate level of care.

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Support identification of new and improved methods regarding clinical operations of the hospital.

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Provide overall administrative and support functions and interpret hospital, university, state and nursing policies, procedures and practices to ensure safe and comprehensive patient and family care.

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Interpret organization, hospital and nursing policies and procedures to staff, patient, and visitors.

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Contact environmental services, maintenance, and security staff when their services are needed.

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Arrange for patients and visitors to receive special services, such as counseling, clergy services, etc. during the off hours.

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Address problems and conflicts which arise between patients, families and healthcare providers and provide appropriate support and service recovery.

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Locate and deliver supplies, medicines, bloods, specimens, food, etc. when urgently needed by the patient care units; communicate supply issues to the appropriate leader(s) for process improvement opportunities.

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Record and report unusual events or incidents, take action and/or make referral to appropriate hospital and nursing leadership.

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Respond to all Blue Cart, Rapid Response, emergency fire and calls while providing direction or assistance as necessary.

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Serve on hospital and nursing department committees as appropriate.

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Provide supervision to the nursing staff and function as an expert nursing resource.

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Provide guidance and feedback in relation to staff performance and policy adherence.

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Evaluate care delivered by providing direct and immediate feedback and coaching, ongoing verbal and written feedback to applicable leadership on the performance of staff. Collaborates in evaluating performance trends of CTLs and other staff under their direction, recommending and participating in corrective action as required.

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Provide input to leaders on learning and development needs of staff, mentoring of new staff, and mentoring and identification of future leaders.

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Facilitate Fitness for Duty exam during Employee Health Services off-hours.

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Provide formal and informal in-service to nursing staff about new policies, procedures and technologies necessary for patient care.

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Provide in the moment support to new orientees, agency and/or per diem staff and charge nurses so that they are able to carry out their responsibilities with expertise and confidence.

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Evaluate patient conditions as requested and help staff problem solve clinical issues, serving as a coach for chain of command in the absence of the nursing unit leadership.

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Promote the recognition of staff and celebrate accomplishments within and across teams.

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Develop own clinical and supervisory skills in accordance with the goals and objectives of the hospital and Department of Nursing, and consistent with position responsibilities.

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Evaluate personal professional development needs, develop goals, and objectives, formulate and institute action plan.

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Attend continuing education classes and read pertinent literature in keeping with objectives.

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Function as a role model for staff with regard to investment in own professional development.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Associate's Degree

in nursing

Required

Bachelor's Degree

in nursing

Preferred

3 years

of acute clinical nursing experience

Required

Previous experience in a formal leadership role (such as Care Team Leader, Nurse Supervisor or Nurse Manager)

Preferred

Adult and Pediatric experience

Preferred

Licensed RN in the State of Wisconsin

Required

CPR certification

Required

ACLS

Preferred

PALS

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Knowledge of policies, procedures and practices of the state, university, hospital and Department of Nursing that are relevant to the operations of the hospital and clinics preferred

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Knowledge of staffing models

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Knowledge of decision-making process and sound management practices

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Strong communication and negotiation skills that are conceptual as well as practical

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Demonstrated interpersonal skills necessary to interact with all levels of hospital personnel and external parties

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Must be comfortable with an interdisciplinary culture of collaboration strong and confident sense of personal accountability

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Ability to provide constructive feedback and resolve conflicts

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Ability to prioritize workload when given multiple demands

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Maintain professional communication and interactions in all situations

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Demonstrates an understanding of regulatory requirements and professional practice guidelines

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☒

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.