Child Life Services Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

11/1/2022

Entity:

Wisconsin

Job Code:

541001

Job Title:

Child Life Services Manager

FLSA Exemption Status:

Exempt

Management Level:

Manager/Program Director

JOB SUMMARY

The Child Life Services Manager is directly responsible for the operations of child life services provided to inpatients and outpatients of the American Family Children's Hospital (AFCH).  Child Life is comprised of child life specialists, child life assistants, music therapists, patient family liaison, and cosmetologist.   This position also supports the operations of the AFCH Patient and Family Advisory Council, Liaison to AFCH Hospital School, and works in partnership with the AFCH Volunteer Program.  This position reports to the Director, AFCH Operations and is a key team member of the multidisciplinary, AFCH Inpatient Steering Council, ED Steering Meeting, and the AFCH Quality Coordinating Council.

The activities of the Child Life Services Manager include the following:

• Provides direct, day to day management of the department, including but not limited to: staffing, scheduling, program coordination, implementation, planning, and evaluation.

• Responsible for overall human resource management to include staff education, development and mentorship, coaching, discipline and quality improvement efforts for the Department.

• Responsible for fiscal management, and asset management for the Department.

• Overall responsibility for coordinating with child life educator and child life staff for education and training

• Responsible for all regulatory, accreditation and compliance issues of Department.  Responsible for the promotion and coordination of all research and development programs for the Department.

• Responsibilities are consistent with the mission statement of UW Health as well as goals and objectives that support UW Health Kids - AFCH's strategic business plan.

ESSENTIAL DUTIES

•

Departmental Manager

•

Works collaboratively with all members of the multidisciplinary care teams to ensure that high quality child life services are provided throughout the organization.

•

Communicates information and engages in joint problem solving with direct reports.

•

Implements operational and strategic goals and objectives of AFCH to further develop programs to enhance multidisciplinary collaboration. Develops and implements appropriate departmental policies and procedures to enhance operations.

•

Responsible for the operational, financial and personnel management of areas of responsibility.

•

Provides leadership, management, guidance to all aspects of the day-to-day management of child life programs.

•

Participates as a key member of unit-based quality councils and the overall AFCH Quality Coordinating Council.

•

Monitors productivity levels to ensure that budget goals are met.

•

Assures that standards of excellence are developed, implemented, measured, and maintained for departmental staff.

•

Conducts regular, no less than monthly, staff meetings with all employees.

•

Administers research activities and grants within the department or coordinated with other hospital departments or academic departments.

•

Works collaboratively with the multidisciplinary care team to optimize the involvement and feedback of the parent advisory council to provide the highest level of satisfaction.

•

Other duties as assigned.

•

Fiscal Manager

•

Oversees and coordinates the annual budget for the Department that supports UW Health Kids overall strategic business plan.

•

Ensure that department achieves its goals within the budget expectations. Report any monthly variances and proactively plan to resolve variances.

•

Effectively manage all fiscal resources; including hospital and philanthropy funding to continuously look for ways to enhance value to the organization and the consumer

•

Coordinates overall cost containment/cost avoidance program and promotes cost awareness philosophy.

•

Works collaboratively with Directors responsible for inpatient, emergency, and outpatient operations to deploy child life staffing resources to meet the needs of our patients and families.

•

Resource Manager

•

Reviews and evaluates weekly payroll report and utilization report for areas of responsibility.

•

Oversees all human resource management for the Department to include:

•

 The ongoing recruitment and retention of employees to assure adequate staffing.

•

 Provides direction, supervision, support of educational opportunities, employee development and mentoring, and counseling and guidance for staff.

•

 Develops and oversees department training sessions and professional development opportunities.

•

Complies with UW Health policy regarding new employee orientation and documents accordingly.

•

 Responsible for the annual completion and documentation of performance evaluations.

•

 Ensures that all aspects of hiring, evaluation, discipline and termination of employees are completed in compliance with policy and procedures.

•

 Responsible for the annual review and update of employees’ position descriptions.

•

 All objectives and assignments given to supervisors are completed on time and conform to applicable standards, rules and regulations. Routinely evaluates personnel requirements based on productivity standards and patient care/service needs.

•

 Collaborates with community partners for support and involvement in child life and programs

•

 Research and develop opportunities for program growth in response UW Health Strategic Initiatives.

•

 Collaborates with philanthropy regularly to evaluate resources related to service line support within UW Health.

•

Critical Interfaces:

•

Director, AFCH Operations

•

Director, Pediatric Nursing and Clinical Services

•

Director, Pediatric Clinics

•

Director, Emergency Services

•

AFCH Medical Directors

•

Nursing unit managers

•

Clinic Managers

•

AFCH Inpatient Steering Committee

•

AFCH Unit and Coordinating Quality Councils

•

UW Health Philanthropy team

•

AFCH Volunteer Coordinator

•

The Manager is responsible for the direct supervision of the following positions:

•

Child Life Therapists

•

Child Life Therapy Assistant

•

Music Therapists

•

Positive Image Center Cosmetologist

•

Shared Sr. Admin. Assistant and Department Assistant

•

Patient and Family Liaison

•

Hospital School Teacher Liaison

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

from an accredited institution in a relevant subject area such as Child Life, Child Development, Therapeutic Recreation, Psychology or other related field

Required

Master's Degree

Child Life

Preferred

or

Child Development

Preferred

or

Therapeutic Recreation

Preferred

Master's Degree

in Business Administration

Preferred

or

Health Care Administration acceptable if Bachelor’s degree is in Child Life, Child Development or Therapeutic Recreation.

Preferred

3 years

of managerial experience related to child life services for a children’s hospital

Required

or

5 years

managerial experience in a healthcare setting

Required

Experience in an academic setting including both inpatient and outpatient.

Preferred

Certification as a Child Life Specialists by Association of Child Life Professionals

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Effective managerial and administrative abilities as applied to the management of pediatric health care services in a patient care setting

•

Effective human resource and fiscal management skills

•

Effective teamwork and collaboration skills

•

Effective organizational, planning, scheduling, and project management abilities

•

Effective management abilities to include:

•

Ability to develop, engage and motivate staff

•

Strong problem-solving ability

•

Ability to create a trusting, positive and supportive work environment

•

Effective communication skills in listening and verbal

•

Effective analytical ability to analyze, recommend solutions to and solve complex problems

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.