• | Provide patient care under supervision of a credentialed Medical Assistant, Ophthalmology Assistant, Nursing Assistant, or Nursing assistant, relative to the patient’s age specific needs and under various conditions. As an unlicensed assistant, the performance of a delegated medical act by the Apprentice - Clinical must be “directed, supervised and inspected” by the appropriately credentialed medical staff. |
• | Patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication and any other pertinent information needed in the inpatient or ambulatory care setting. Prepare patient for examination/procedure, as appropriate, Ask for assistance from RN or provider if unfamiliar with medication or procedure. |
• | Alert RN and/or provider of patient’s/family’s questions or issues related to medication administration. |
• | Review medical records for up-to-date problem list including patient reported medication and allergies, and diagnoses that are documented by physicians or providers. |
• | Ensure patient’s visual and auditory privacy and maintain patient confidentiality at all times. |
• | Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress. |
• | Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations. |
• | Promote patient welfare and independence by communicating through words and actions and understanding of patients’ reactions to the healthcare environment. |
• | Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/MD., Refer patients who require further teaching interventions to an RN or provider. |
• | Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification. |
• | Assist provider with procedures including those requiring aseptic and sterile technique. |
• | If in scope of practice, assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements and calibration of equipment as needed in clinics where this is required. |
• | Document complete and accurate patient observations, care and outcomes of interventions in the electronic medical record. Follow appropriate documentation procedure on paper if electronic record is unavailable. |
• | Report pertinent observations and information, both written and verbal, to appropriate personnel. |
• | Contribute to individual patient care planning. |
• | Communicate effectively with patients/families and the clinic or inpatient team. |
• | Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules. |
• | Assist with coordinating work assignments to assure that needed staff is available and prepared. |
• | Interact with staff and co-workers in a manner that promotes positive working relationships. |
• | Comply with the UW Health patient satisfaction, customer service, and ambulatory care standards. |
• | Assist with quality improvement projects such as communication of waits and delays, chart audits. |
• | Attend and actively participate in staff meetings as requested. |
• | Complete all classroom and clinical coursework with a passing grade. |
• | Upon completion of all classroom and clinical coursework, pass required certification exam for either medical assistants or nursing assistants. |
• | Read and respond to email communications. |
• | May float to other clinics on as needed for operations need. |
• | Assist with solving problems and make guided decisions about area function and patient care issues. |
• | Provide clerical support to facilitate optimal patient care and area operation. |
• | Demonstrate proficiency in use of the computer for all aspects of patient care and documentation. |
• | Facilitate the coordination of patient services within the clinic and other departments, e.g. radiology, clinical lab, etc. |
• | Prepare/maintain medical records, including ordering, filing, and copying when appropriate. |
• | Adhere to National Patient Safety goals. |
• | Complete all required competencies and classroom coursework and maintain skill level. |
• | Complete required Annual Review and Safety and Infection Control sessions (in person and computer-based training). |
• | Recognize the need for continuous learning by attending staff development programs and workshops. |
• | Take responsibility for obtaining required continuing education credits to maintain certification. |
• | Serve on task forces/committees as requested. |