Outreach Spec Ambulatory

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

1/1/2018

Entity:

Wisconsin

Job Code:

540034

Job Title:

Outreach Spec Ambulatory

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

Under the supervision of the manager, the Outreach Specialist, Ambulatory is responsible for using telephone and information system technology to conduct a combination of chronic and preventive outreach services to UW Health patients. Responsibilities include, but are not limited to, adult preventive outreach related to mammography, hypertension, pneumococcal immunization and colorectal, cervical, and bone density screening.  Other preventive health topics may be added.  The Outreach Specialist, Ambulatory also assists primary care clinics with prescription refills and summaries of care for outside hospitalizations or emergency visits.

ESSENTIAL DUTIES

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Adhere to general organizational, department, and clinical policies.

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Adhere to patient confidentiality and HIPPA requirements.

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Participate in mandatory training sessions and continuing education, completing a minimum of 10 hours of continuing education annually.

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Follow established protocols and procedures for prescription refills and preventive health maintenance reminders.

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Excellent verbal and written communication skills with patients, outside services and the care team.

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Complete electronic medical record forms accurately.

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Utilize available resources to problem solve; including documented workflows, team members, computer/ technology support services, clinic staff and the manager.

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Exhibits knowledge and understanding of the UW Health Preventive and Chronic Care Guidelines.

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Exhibits knowledge of national standards and trends related to Preventive and Chronic Care.

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Exhibits knowledge of organization resources; refers patients as needed to appropriate departments (such as, Welcome Center, Patient Financial Services and Patient Resources).

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Exhibits a proficiency of Health Link tools, smart sets, and reporting work bench.

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Maintains efficient utilization of technology utilized by the call center.

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Thoroughly documents encounter and updates reporting work bench.

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Proficient at outbound and follow-up calls.

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Participates in ongoing feedback to ensure patient and organization needs are being met.

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Perform job functions in a courteous and understanding fashion.

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Exhibits proficiency in scheduling and canceling health screenings, chronic care and lab appointments.

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Exhibits ability to determine when patient needs are not covered by protocol and additional help is needed.

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Completes activities within deadlines and assigned hours.

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Participates in department staff meetings.

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Participate in cross training efforts as needed.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Completion of Medical Assistant program, licensure as an LPN or graduate of a school of nursing

Required

1 year

experience as a Certified Medical Assistant, LPN, RN, or other clinical experience

Required

Certified as CMA, RMA or CCMA

within 1 Year

Required

If LPN or RN, maintain state LPN or RN licensure in state where employed

Required

Basic Life Support/CPR

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Demonstrate a focus on service excellence

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Knowledge and understanding of medical terminology

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Ability to work in a changing/dynamic work environment

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Ability to work within approved procedures and guidelines

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Ability to work in a self-directed environment as part of a team

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Voice/speech pattern is articulate and has a pleasant tone

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Professional demeanor

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Excellent verbal and written communication skills

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Ability to maintain confidentiality of medical records

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Ability to prioritize tasks

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Strong PC skills (Ability to operate a keyboard and type accurately and proficiently)

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Maintain proficiency in UW Healthlink, reporting workbench and information system technologies

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

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Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.