• | Provide patient care under supervision of a physician, NP, PA, or registered nurse, relative to the patient’s age-specific needs and under various conditions.
Perform patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, and any other pertinent information for specific age groups. Prepare patient for examination/procedure, as appropriate.
Administer medications and immunizations orally, intramuscularly, subcutaneously, intradermally, and by inhalation as ordered by provider, asking for assistance from RN or provider if unfamiliar with medication or procedure.
Alert RN and/or provider of patient’s/family’s questions or issues related to medication administration.
Review medical records for up-to-date problem list including patient reported medication and allergies and diagnoses that are documented by physicians or providers.
Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress.
Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations.
Promote patient welfare and independence by communicating through words and actions and understanding of patients’ reactions to the healthcare environment.
Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by RN/MD. Refer patients who require further teaching interventions to an RN or provider.
Provide emergency care to patients when necessary using basic life support and automated defibrillator equipment, maintaining basic CPR certification.
Assist provider with procedures including those requiring aseptic and sterile technique.
As applicable to department operations, maintains competency and performs standardized phlebotomy procedures, basic specimen processing, and limited waived testing as delegated.
Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment as needed in clinics where this is required.
Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record.
Contribute to individual patient care planning.
Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules.
Assist with coordinating work assignments to assure that needed staff is available and prepared.
Comply with the UW Health patient satisfaction, customer service, and ambulatory care standards.
Assist with quality improvement projects such as communication of waits and delays, chart audits.
Assist in updating Medical Assistant training materials. Participate in orientation of new staff.
May float to other clinics as needed for operations need.
Clean and examine procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines.
Stock nurse’s station and exam/procedure rooms as assigned. Inventory specialty items and initiate reorder of supplies as needed.
Report non-functioning or defective equipment to supervisor immediately.
Ensure all supplies are up to date and replace expired materials as necessary following sterile processing procedures.
Assist in the maintenance of patient education materials.
Provide clerical support to facilitate optimal patient care and area operation.
Demonstrate proficiency in use of the computer for all aspects of patient care and documentation.
Facilitate the coordination of patient services within the clinic and other departments, e.g. radiology, clinical lab, etc.
Based on setting, may perform prescribed lab activities, patient scheduling functions, and/or standard revenue cycle functions.
Prepare/maintain medical records, including ordering, filing, and copying when appropriate.
Adhere to National Patient Safety goals.
Complete all required competencies and maintain skill level.
Recognize the need for continuous learning by attending staff development programs and workshops.
Serve on task forces/committees as requested. |