Supv Lab Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2022

Entity:

Wisconsin

Job Code:

532001

Job Title:

Supv Lab Services

FLSA Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

Under the direction of the Manager, the Supervisor, Lab Services is responsible for daily operations and maintaining quality patient services in all patient settings. Responsibilities include personnel management, employee schedules, biweekly payroll maintenance, and working in collaboration with the Manager to ensure regulatory compliance to maintain accreditation. The Supervisor assists with the development, annual review and implementation of department policies and procedures. Additional responsibilities include collaboration with the Manager for the development and completion of annual goals and quality plans, consulting with medical staff and faculty, and resolving patient/testing problems.

The Supervisor has primary oversight for new employee training and competency evaluation. This includes ensuring training procedures, checklists and training tools are accurate and meet safety and regulatory requirements. The Supervisor assists with new employee orientation and ensures new employees are mentored appropriately.

A variety of relationships are involved in the performance of this position. Internal contacts include, but are not limited to, laboratory staff, nurses, physicians, medical directors, lab administration, purchasing agents, and Employee Relations.  External contacts include manufacturing and sales representatives, outside laboratory representatives, regulatory inspectors and peers from other healthcare institutions.

Extensive communication, organization, time management, initiative, and technical skills are needed for successful performance.

ESSENTIAL DUTIES

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Performs duties related to management of employees.

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Initiates human resource related actions, including interviews, reclassifications and leaves of absence. Hiring, promotions and discharges are handled by the Supervisor with Manager collaboration and approval.

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Handles disciplinary and other work-related problems, including resolving informal appeals and work complaints. Bring all work-related problems to the attention of the Manager as needed.

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Monitors employee competency and compliance with policy, procedure, and standards. Review performance with assigned employees during probationary period and at least annually thereafter.

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Assists with the development and implementation of appropriate in-service training programs as laboratory procedures, methods, and policies are added or changed.

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Documents training of employees and supervise the implementation of appropriate continuing education for technical staff. Review and sign employees training checklists on a regular basis. Any discrepancies in training will be brought to the attention of the Manager.

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Maintains personnel records, including documentation for each employee that includes education, work experience, performance evaluations, in-service training and continuing education, special problems, references, etc. as required for regulatory, accreditation, or legal purposes.

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Ensures accurate payroll records are maintained.

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Maintains current and accurate employee work assignments for each shift, weekends, and holidays. Employee contact lists, seniority lists, force lists and other tools used in the scheduling process are maintained. Schedules are posted and/or sent to employees in a timely manner.

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Maintains staffing and service levels. Utilize on-call, scheduled overtime and open shift policies as needed.

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Provides technical and workflow supervision.

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Monitors laboratory activity throughout the day. Maintain visible supervision of employees and direct work flowworkflow to maximize efficiency.

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Supervisor will work closely with Employee Relations (ER) and the laboratory management team in personnel actions.

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Shares on-call supervisory support for off-hours, weekends and holidays as needed

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Ensures checklists and/or logs are completed for required activities for all shifts.

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Determines appropriate staffing levels with adequate skill mix and make appropriate scheduling adjustments.

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Responds by telephone or pager as needed to answer questions from the laboratory and clinical staff for their area of expertise.

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Oversees that proper inventory and purchasing protocols are in place, so resources are readily available. Collaborate with Manager on value management initiatives.

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Assists with updating policy, protocol, and procedure manuals as assigned.

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Oversees the use of laboratory information systems programs and equipment and assists in training and use of down time protocols.

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Supervises the coordination and scheduling of instrument maintenance.

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In collaboration with the Manager, supervises the validation of new methods and instrumentation that aligns with regulatory requirements.

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Supports quality improvement, customer service, patient and family centered care and strategic planning activities in the UW Health Laboratories.

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Performs and documents assigned quality activities. Participates in service team meetings and activities including working with the Manager and Faculty Director on the development of annual goals.

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Seeks opportunities to gain customer feedback by developing ongoing relationships with UWH departments or external clients that are high users of laboratory services within their areas.

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Models and supports the performance standards and hold employees accountable for same.

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Supports employee engagement through active participation in related activities.

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Communicates often with staff through routine staff meetings, newsletters, rounding and/or other means of contact.

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Looks for opportunities to control costs and improve operating efficiencies.

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Develops and supports compliance and regulatory activities.

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Ensures a safe environment is in place for employees, visitors, and patients of UW Health.

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Maintains knowledge of accreditation activities for area of responsibility.

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Participates in professional development activities to develop own skills as a leader and technical expert in an area.

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Participates in continuing education activities to develop skills in leadership, management and technical skills related to the laboratory profession.

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Networks through professional organizations.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in chemical physical, biological or clinical laboratory science

Required

or

Associate's Degree

An associate degree and two years of relevant experience, in addition to the required work experience below, may be considered in lieu of a bachelor’s degree.

Required

3 years

of relevant laboratory experience

Required

1 year

of experience in a leadership capacity

Preferred

American Society for Clinical Pathology registered as Medical Laboratory Scientist, Medical Technologist, Medical Laboratory Technician, Cytotechnologist, Specialist in Cytotechnology, Histotechnician, Histotechnologist, Technologist in Blood Bank, Specialist in Blood Bank, Phlebotomist, Diplomate in Laboratory Management, or certification appropriate for Clinical Lab department(s) managed.

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Effective organizational, scheduling, planning, and communication skills.

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Ability to develop and motivate staff

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Ability to problem solve in a complex, multi-functional group

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Ability to create a trusting, positive, and supportive work environment

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

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Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

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Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

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Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.