Clinical Support Tech

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

12/1/2020

Entity:

Wisconsin

Job Code:

510046

Job Title:

Clinical Support Tech

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Clinical Support Tech is responsible for a variety of technical and/or administrative functions within the patient care setting. Related functions may include laboratory specimen collection, vaccine and medication administration, and/or clerical/reception activity for UW Health patients, employees, and the public. The Clinical Support Tech will perform patient check-in, which includes obtaining and recording vital signs, allergies, current medications, and preparation for examination or procedure, as appropriate. This role provides support for daily clinic operations and the patient care team.

Responsibilities will vary by setting but may include arriving patients at the time of appointment, answering a multi-line phone system, exam and procedure room stocking, cleaning and sterile processing of instruments and procedure scopes, completing clinic opening and/or closing tasks, and providing administrative support to assist with optimal patient care. The Clinical Support Tech will demonstrate proficiency in the use of a computer for all aspects of documentation, completing required trainings and competencies, assisting with quality improvement projects, and additional duties as requested.

ESSENTIAL DUTIES

•

Complete routine scheduling activities.

•

Assist with nasopharyngeal swabbing tests and other specimen collection.

•

Administer medication, including injections, under supervision.

•

Perform patient check in, including obtaining and recording vital sign measurements, allergies, and current medications.

•

Prepare patient for examination/procedure, as appropriate.

•

Assist with communication of waits and delays and chart audits.

•

Assist with patient outreach to communicate overdue patient care.

•

Clean and examine procedure tables, equipment, and other work areas according to infection control and/or isolation procedures.

•

Stock exam/procedure rooms as assigned, inventory specialty items, and initiate reorder of supplies as
needed.

•

Report non-functioning or defective equipment to supervisor immediately.

•

Ensure all supplies, including procedure trays, are up-to-date and replace expired materials as necessary by following sterile processing procedures.

•

Clean and sterilize procedure scopes.

•

Complete daily opening and/or closing of clinic checks, ensuring that defibrillator and other safety equipment is working properly.

•

Complete daily glucometer checks and report any issues immediately to supervisor. Download patient glucometer readings for clinic visits.

•

Provide clerical support to facilitate optimal patient care and area operation.

•

Demonstrate proficiency in use of the computer for all aspects of documentation.

•

Prepare/maintain medical records, including ordering, filing, copying, mailing, or printing where appropriate.

•

Arrive in person and/or telehealth visits in patient software.

•

Evaluate daily/monthly facility charges.

•

Record Retrieval Management (R2M) – Duties may include:

• Work with UW Specialty Clinics to identify pertinent patient information to assist in the scheduling, Ambulatory Access, and pre-visit planning processes.
• Utilize EHR functionalities and Access Database to coordinate record retrieval from external
• providers.
• Upload PHI into the HER, following strict policies and procedures to ensure accurate, complete, and timely access.
• Work with enterprise imaging to upload radiological images into the PACS system.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

High School Diploma

Preferred

Customer service experience

Preferred

Clinical health care experience

Preferred

MA, CNA, EMT, Tech (PT, RT, Eye, etc.), Athletic Trainer, or other Allied Health discipline and/or student in an Allied Health program

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Basic communication skills and working knowledge of the English language

•

Ability to communicate routine instruction to patients, public, or employees regarding tasks or procedures

•

Ability to work independently or as part of a team with minimal supervision

•

Ability to read and interpret documents such as safety rules, procedure manuals, and short correspondence and memos

•

Ability to ensure a high level of patient, visitor, employee, and external customer satisfaction

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Effective organizational and planning abilities

•

Willingness to work on quality improvement initiatives and accept change

•

Maintain a positive attitude in stressful situations

•

Willingness to use initiative and handle extra duties as needed

•

Ability to multi-task and work at a rapid pace

•

Ability to teach basic skills and techniques to peers

•

Willingness and ability to learn new tasks, procedures, and medication administration

•

Attention to safety

•

Attention to accuracy

•

Willingness to ask questions to clarify work/requirement

•

Ability to safely administer injections under the supervision of a RN using the 5 Rights of Medication Administration

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☒

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.