Radiology Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

11/6/2024

Entity:

Wisconsin

Job Code:

502002

Job Title:

Radiology Supervisor

FLSA Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

Under the direction of the Radiology Manager, the Radiology Supervisor is responsible for planning and overseeing all operational aspects and activities for assigned sections/modalities, locations and support areas. While the range of duties and responsibilities is broad and varied, the major responsibilities are supervising all day-to-day operations including the delivery of care, patient satisfaction, human resource management, equipment oversight and process improvement activities.  

In addition to daily supervision, this individual will participate in planning efforts involving space, equipment, staff, systems, services, supplies, budgeting and financial management and future programs and services.

The Supervisor is a positive, effective member of the Radiology/Medical Imaging management team, fostering a customer/patient focused perspective and ensuring a strong commitment to organizational service standards. The individual maintains collaborative multi-disciplinary relationships within and outside of the organization. 

ESSENTIAL DUTIES

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Briefs applicants and/or new employees on the overall job requirements, policies and work procedures.

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Responsible for interviewing, hiring, and training job applicants and new employees.

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Counsels employees on unsatisfactory performance and/or work behavior.

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Administers formal disciplinary action.

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Assists with formal performance evaluations, and receives feedback on employee performance from others.

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Assigns work duties and responsibilities to subordinate staff.

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Approves time off and prepares work schedules to assure proper staff coverage.

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Keeps time records and submits proper information to the payroll department.

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Overtime authorization and management.

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Oversees staffs’ ongoing commitment to being patient-focused and to complying with all performance and service standards.

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Assists the Radiology Manager with interviewing, hiring, supervising, training, and appraisal of performance of clinical staff.

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Reviews daily patient schedules for areas assigned. Prepares and implements work schedules; includes work assignments and emergency coverage for evenings, weekends, and holidays (as needed).

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Checks attendance status of technologists and other support staff

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Reassigns staff as necessary to ensure proper coverage for anticipated workload.

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Checks status of imaging equipment function

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Contacts necessary internal/external customers for follow up and response to issues and concerns incurred within workflow management.

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Interacts with technologists, nurses, clerical support staff, radiologists, and others throughout the course of the day to address and resolve the many different issues that impact the provision of services.

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Monitor and manage productivity of imaging specialists and other modality staff

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Engages staff and other stakeholders in structured (e.g., UWHIN) process improvement initiatives.

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Establishes internal processes to provide safe, efficient, caring and respectful patient care.

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Collaborates with managers, directors, and other supervisors to establish management standards for productivity, patient care, employee performance, cost effectiveness, and customer satisfaction.

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Ensures that all section, departmental, hospital, ACR and The Joint Commission guidelines are met and maintains a state of continual preparedness.

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Functions as a liaison between physicians and staff, explaining departmental policies and procedures, resolving problems and coordinating activities, which affect patient care.

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Ensures that all information regarding procedural and operational changes in the assigned sections/modalities, locations and support areas are communicated to appropriate department and hospital personnel.

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Serves as Section Representative for Patients and Referring Physicians

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Provides initial handling of patient concerns, and elevates concerns when appropriate

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Serves as initial contact when referring physicians have concerns regarding assigned sections of the Department.

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Assists with the preparation and provides patients and referring physician’s educational and informational material.

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Develops In-service Training Materials

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Works in conjunction with Radiology Manager and departmental staff to develop material and teach technologist staff.

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Coordinates training of new technologist staff as well as keeping all staff current with advances in technology.

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Remains abreast on current technologies and performance improvement strategies by reading journals and keeping professional certification(s) current.

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Works with Receptionist/Schedulers to keep the daily work flowing smoothly and prevent excessive waiting times for appointments and in department waiting.

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Determines priorities for performance of examinations considering patients’ conditions and examinations being requested.

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Determines procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.

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Resolves scheduling problems and conflicts.

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Communicates with other departments and attends meetings as necessary to solve scheduling problems and improve turnaround time for procedures, reports, and improve patient satisfaction.

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Initiates and makes recommendations for new methods of service and service improvements.

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Records necessary statistical information to document needed improvements.

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Monitors and evaluates applications and quality of new equipment and software enhancements provided by outside manufacturers and internal programs sources.

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Updates and/or writes new policies and procedures to support new programs.

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Collaborates on specific projects as it relates to operations and planning.

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Responsible for Section Safety and Maintenance of Equipment

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Implements new and updated patient and employee safety policies and procedures.

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Works with the Risk Management office and the Hospital Safety Director to ensure that safety standards are being met and risks are being minimized.

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Assists with and oversees preventative maintenance on imaging systems to ensure all instrumentation is safe and in good working condition.

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Works with Medical Physicists and Radiology Equipment staff to resolve equipment malfunctions and to ensure all regulatory requirements regarding equipment performance and met.

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Participates in evaluations and recommendations regarding additional equipment and technical protocols; completes testing procedures and assists in establishing new techniques and protocols.

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Responsible for the acquisition, management, and ensuring optimal usage of consumable supply inventories for areas assigned

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Works to reduce inventories and reduce costs through standardization and selection of lowest cost supplies consistent with acceptable levels of quality.

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Responsible for overseeing physical inventories as necessary and for the physical storage and security of materials and supplies.

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Assists the Radiology Manager with the capital and operating budgets (revenue and expense) for assigned areas of responsibility.

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Reviews monthly operating and general ledger statements for areas of responsibility, notes variances in operating expense or revenue production and determines actions to resolve variances when variance falls outside of limits of tolerance.

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Monitors flow of hospital component patient charges and intervenes as necessary to ensure timely, accurate, and comprehensive flow of patient billing information.

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Participates in the selection of major and minor equipment items.

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Ensures that imaging operations are in compliance with prescribed departmental and organizational policies, procedures and strategic values, as well as regulatory and accreditation requirements.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Graduate of school of Radiologic Technology or from a school of Diagnostic Medical Sonography

Required

Bachelor's Degree

in a relevant field

Preferred

2 years

of relevant clinical experience

Required

3 years

of relevant clinical experience

Preferred

1 year

of relevant clinical experience in a leadership role

Preferred

Certification by appropriate Radiology/Medical Imaging body through American Registry of Radiologic Technologist (ARRT)

Upon Hire

Required

or

Nuclear Medicine Technology Certification Board (NMTCB)

Upon Hire

Required

or

American Registry of Magnetic Resonance Imaging Technologist (ARMRIT)

Upon Hire

Required

or

American Registry of Diagnostic Medical Sonography (ARDMS)

Upon Hire

Required

Certified Radiology Administrator (CRA)

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Ability to effectively motivate and lead others.

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Self-motivated & directed with regard to an increasing level of understanding and knowledge.

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Ability to handle multiple tasks/projects and meets objectives and deadlines.

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Effective oral and written professional communication skills.

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Ability to demonstrate ethical and professional behaviors at all times.

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Ability to maintain patient confidentiality and privacy

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Ability to comply with all HIPAA requirements.

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Ability to use initiative and independent judgment.

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Ability to work independently.

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Excellent interpersonal skills with the ability to interact effectively with patients, families, healthcare professionals and external vendors.

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Knowledge regarding quality improvement and standards of care within practice area.

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Capable of demonstrating flexibility with demands of external/internal customers placed on operating functions of the department.

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Basic computer skills.

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Capable of wearing lead aprons for extended periods of time.

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Physical ability to lift and position patients and assist with patient transfers utilizing beds or stretchers.

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Understands/Demonstrates the UW Health mission, vision and values throughout job performance.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.