Laboratory Outreach Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

1/1/2020

Entity:

Wisconsin

Job Code:

440097

Job Title:

Laboratory Outreach Analyst

FLSA Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Laboratory Outreach Analyst reports to the Manager, Clinical Lab Outreach and has a matrix reporting relationship with Enterprise Analytics. This position is responsible for daily operational support for Outreach Clients of the Clinical Laboratory, financial management of laboratory patients and internal organizational as well as external clients.  This position is responsible for analytic support for Laboratory Clients in order to meet regulatory and contractual agreements. Responsible for assisting with financial impact testing for both in-house and at Reference Laboratories.  Serves as liaison between UW Health and External Clients. Serves as the main liaison between Laboratory and Router build personnel. 

This individual must be skilled with workflow documentation, identification of trends, and must possess troubleshooting skills to be able to execute necessary solutions. A wide variety of internal and external contacts occur in the daily performance of the duties of this position.  Interaction with laboratory staff, managerial personnel, and internal and external customers occurs daily.

ESSENTIAL DUTIES

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Work collaboratively with teams throughout the organization, with a special emphasis on collaboration with all teams within Revenue Cycle

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Work to help develop and standardize laboratory, registration, billing workflows to ensure accurate, timely, and compliant billing for all areas of the Clinical Laboratories

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Collects and analyzes a variety of data using several different decision support tools

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Produce and analyze large amounts of specialized laboratory data

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Review, summarize, and present data to Laboratory Leadership to assist with business decision-making

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Design, develop, and deliver data to drive workflow discussions and changes

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Monitor, develop, and implement efficiencies and cost-saving initiatives that support UW Health standards

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Support patient care with laboratory testing and outreach services

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Identification of problems and recommendation of improvements and/or solutions

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Assist with laboratory specific price estimates, as needed

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Review and maintain annual updates to CPT codes to remain compliant with CMS

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Review and maintain annual and ad-hoc updates to Laboratory Fee Schedules

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Complete reoccurring regular tasks as assigned, including but not limited to the following:

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Laboratory-specific charge review work queues

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Service Now ticket monitoring and response

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Price updates and requests for pricing and CPT information

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Invoice review and assistance for Client support

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Support and Innovate Beaker system build items related to billing and/or clients, including but not limited to:

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Maintenance and creation of Beaker Submitters

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OVT updates for billing and or specialized resulting scenarios related to billing

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Creation and support of all charging Bundles in Beaker

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Participates and facilitates meetings, teams, projects and initiatives

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in a chemical, physical, biological or clinical laboratory science, medical technology, Business, Finance, Healthcare Administration or related field. Relevant experience will be considered in lieu of degree

Required

Bachelor's Degree

in Clinical Laboratory Science

Preferred

3 years

of laboratory experience

Required

3 years

of laboratory experience including active participation in projects, process improvements, staff mentorship, and on-boarding of new staff. Familiar with reporting and data collection and/or analysis

Preferred

AP and/or CP Epic Beaker Certification

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Ability to independently plan, schedule, and organize

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Excellent communication and interpersonal skills

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High Level of accuracy and attention to detail

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Ability to problem-solve in a complex multi-functional group

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Familiarity with CPT coding and lab billing practices

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Analytical ability and problem-solving skills

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Additional Epic training/certification may be needed to obtain matrix relationship with Enterprise Analytics

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Ability to teach, mentor, and consult with others

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

20-50#

10-25#

Negligible-10#

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

50-100#

25-50#

10-20#

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.