Health Unit Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

11/1/2019

Entity:

Wisconsin

Job Code:

440012

Job Title:

Health Unit Coordinator

Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Health Unit Coordinator collaborates with the clinical team to coordinate all aspects of patient care and transition out of the hospital setting.  The Health Unit Coordinator is responsible for performing duties related to patient admission, transfer, and discharge, communication with patients, guests and staff, electronic health records maintenance, and other duties of a clerical nature.

A prime importance to this position is the ability to maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team.

MAJOR RESPONSIBILITIES

•

Coordinate and prioritize tasks, maintaining daily flow of the unit in a complex, rapidly changing environment.

•

Communicate with staff, families, and other departments utilizing effective communication skills.

•

Effectively coordinate communications involving incoming calls, pages and nurse call light system.

•

Coordinate admissions, discharges and transfers of patients and maintains medical records and release of information for continuation of care.

•

Effectively manage various administrative tasks such as entering patient charges, ordering supplies, and other duties as assigned.

•

Demonstrate a high level of attention to detail which is critical when dealing with patient care.

•

Recognize possible issues and acts proactively to avoid a negative impact.

•

Able to appropriately process the flow and events occurring within the unit.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

Required

1 year

of experience in a medical or customer service environment or experience of a similar nature

Required

1 year

of experience in a medical environment

Preferred

•

Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills

•

Ability to adapt to a rapidly changing environment

•

Ability to quickly and appropriately prioritize tasks and manage interruptions

•

Ability to multi-task with multiple requests being asked at once

•

Complete work timely and accurately

•

Work effectively and collaboratively within a team environment

•

Demonstrate exemplary telephone etiquette

•

Possess accurate keyboarding skills

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.