Culinary Retail Food Assistant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

7/1/2022

Entity:

Wisconsin

Job Code:

430022

Job Title:

Culinary Retail Food Assistant

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Retail Food Assistant supports the various retail food operations throughout the system in the and is responsible for ensuring the right food is safely provided to the right customer at the right time.  Responsibilities include accurately setting up meal service lines, portioning food items, serving meals, working as a short order line cook and cashiering.  This is a customer facing role and requires interacting with patients, families, staff and visitors.  Staff work in a fast-paced team environment and must comply with the Wisconsin Food Code, UW Health infection control standards and ServSafe guidelines to ensure customer and food safety.

ESSENTIAL DUTIES

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Prioritize greeting, interacting, and serving all guests in the various food service venues

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Accurately set up, and breakdown workstations with required food, signage and service utensils

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Maintain a clean, sanitized and presentable food service areas, cashier stations and dining areas.

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Assist coworkers and guests to enhance their experience to the best of your ability

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Apply universal precautions in food handling, food stock maintenance, sanitation processes, and ensure rotation principles of first in, first out (FIFO) are followed and critical control points maintained for food safety.

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Ensure all temperature logs are completed appropriately

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Participate in training new staff

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Actively participating in continuous quality improvement efforts to improve employee well-being and workflow efficiencies

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Using proper food handling and portioning guidelines and assemble guest orders in a polite and professional manner

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Proper portioning, dating and packaging menu items according to forecasted amounts for all food service venues

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Knowledgably answer customer questions regarding ingredients and allergens

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Replenish supplies in a timely manner

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Greet and interact with customers providing efficient and accurate payment transactions in a professional manner

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Politely and professionally respond to guest questions and comments

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Maintain a clean, organized, stocked and sanitized cashier station

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Stock all fresh food, packaged food and beverage displays ensuring the items are properly labeled, dated and priced

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Regularly clean, sanitize and maintain food and beverage displays

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Appropriately discard any out of date or expired products in all food venues

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Collect and transport soiled service ware, cookware, utensils and holding pans from service areas to designated area

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Scrape, wash, restock, organize soiled service ware, cookware, utensils and holding pans as needed for service and restock work area with clean items

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Clean, sanitize and dust all food and beverage displays, equipment, floors, coolers, freezers hoods and ovens, etc

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Remove and dispose of trash and recycling

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

High School Diploma

or GED

Preferred

Food service and/or customer service experience

Preferred

ServSafe Certification

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Ability to be courteous, positive, and sensitive to customer and patient needs while multi-tasking and problem solving in a rapidly changing organization and department

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Ability to stand and/or walk throughout shift while lifting items

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Ability to solve problem and work independently

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Communicates effectively by sending, receiving and responding to information ensuring high level of customer satisfaction

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Ability to work in a team and foster an environment of helping others

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Basic computer knowledge and math proficiency

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Ability to work in different areas in the department based on operational need

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☒

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.