Security Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

3/1/2023

Entity:

Wisconsin

Job Code:

412001

Job Title:

Security Supervisor

Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

The Security Supervisor is responsible for supervising, assigning, and evaluating the activities of security officers across the health care system.

The supervisor may be assigned to a specific shift and may also need to work flexible hours and manage various projects according to the needs of the department.  If assigned, the supervisor may be responsible for the administration, troubleshooting, evaluation, and training related to security technology systems.  A supervisor manages and trains security officers who patrol and respond to security incidents.  The supervisor regularly communicates and provides coordination with law enforcement officers and fire department officials and provides emergency assistance as needed.  Supervisors have frequent interactions with patients, visitors, volunteers, and staff.  Supervisors ensure security officers complete incident reports as needed.  A supervisor will need to complete and maintain leader standard work documentation.

MAJOR RESPONSIBILITIES

•

Supervise, assign, and evaluate the activities of shift personnel, ensuring adherence to department and UWH policies and procedures.

•

Collaborate to build and maintain the department’s operational schedules.

•

Plan daily assignments and conduct daily briefing for security operations.

•

Assess shift personnel and equipment needs.

•

Monitor shift operations and work to resolve problems as they arise. Delegate specific tasks to security officers and department personnel and inform the Security Manager regarding potential problems/issues and recommend possible solutions.

•

Frequently oversee emergency situations as they arise, notifying and involving the correct leaders throughout the organization.

•

Participate and support the hiring and onboarding of new employees.

•

Evaluate, counsel, and mentor shift personnel on job performance. Conduct staff performance evaluations as required and mentor security officers to performance standards.

•

Monitor the training progress of new security employees and recommend updates and implement changes in the training program.

•

Round with officers in the field and at posts to foster positive collaboration and communication between the supervisor and employee.

•

Maintain an account of departmental property, which is assigned to individual security officers.

•

Review security officer reports for accuracy and adherence to department standards.

•

Complete assigned training programs such as Non-Violent Crisis Intervention, CPR/AED, or other security healthcare programs.

•

Complete special projects including assistance with security investigations.

•

Plan and hold monthly meetings with Senior Officers.

•

Complete assigned training or attain other specialized knowledge of access systems, camera systems, and communications systems. Operate these systems at a high level of proficiency that includes proper response to system compromise or failures.

•

Assist in the creation and revisions of policies and procedures, process documents and visuals to track and display data.

•

Monitor and direct employee performance for managing the Security Department email inbox.

•

Represent Security in Situational Huddles, Disruptive Event Consultation meetings and other meetings, huddles, and outreaches as assigned.

•

Provide on call leadership support as needed or when designated on a rotating basis.

•

Meet periodically with supervisors and managers from the Emergency Department, Psychiatry Unit, Pharmacy, Pediatric Units, and other security sensitive departments to review and evaluate trends in Security related protocols.

•

Provide appropriate internal and external disaster assistance according to hospital policy and procedures. Understand the UWH Security Management Plan and the role of Security Services in the administration of the plan. Provide support as needed to the Healthcare Command Center.

•

Provide support to personnel investigations in partnership with Human Resources.

•

Security Supervisors may be assigned to assist with staffing coverage as needed.

•

Respond to ED Color Status changes and calls needing additional knowledge or resources.

•

Review reports within the HERO system. Including any investigations or follow up.

•

Complete all other duties and projects as assigned.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

or equivalent

Required

Associate's Degree

in related field

Preferred

or

Bachelor's Degree

in related field

Preferred

2 years

relevant work-related experience

Required

5 years

hospital security/supervision experience

Preferred

Valid Wisconsin Driver’s License

Required

and

Completion of IAHSS Supervisor Certification

within 6 months

Required

•

Must be 21 years of age to drive UW Health Fleet vehicle and must be 25 years of age to drive a UW Health vehicle rated for 15 or more passengers.

•

Ability to be insured by Hospital’s risk management insurer which requires (1) a valid Wisconsin Driver’s License and (2) successfully passing a driving background check.

•

Ability to don and wear personal protective equipment, such as gloves, face shields, goggles, gowns, masks, powered air-purifying respirator, and issued ballistic vest protection while on duty.

•

Knowledge of the laws and rules applicable to Security within UWH; including Wisconsin Statutes, Wisconsin Administrative Code and ability to learn and enforce UWH policies and procedures, and UWH work rules.

•

Ability to acquire and retain knowledge of UWH facilities.

•

Ability to operate radio communications equipment.

•

Strong communication skills, especially listening and recounting information during high stress conditions.

•

Knowledge of verbal and non-verbal tactics to safely de-escalate volatile situations and communicate with all individuals.

•

Strong written communication skills, including the ability to write accurate and detailed reports.

•

Skill in operating a motor vehicle in a safe manner.

•

Knowledge of current crime prevention methods and procedures.

•

Skill in detecting and locating smoke, unusual odors, and running water, which may indicate safety problems.

•

Knowledge and skill with computer systems, including the use of spreadsheets, word processing programs, e-mail systems, and reporting/dispatch documentation software.

•

Ability to use non-violent crisis intervention techniques, trained defense tactics, restraint tactics to assist with resolution of disturbances.

•

Knowledge of security practices used in safeguarding persons and property. This includes a high degree of knowledge and skill in communications, access, alarms, and camera systems.

•

Ability to train, coach, motivate, evaluate, document, and direct the work of others.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☒

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.