Retail Services Ambassador

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/24/2026

Entity:

Wisconsin

Job Code:

410030

Job Title:

Retail Services Ambassador

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Retail Services Ambassador is dedicated to delivering exceptional customer service and fostering positive retail experiences to provide remarkable care for patients, families, staff, and visitors. In this role, individuals are responsible for making well-informed decisions in areas such as merchandising, purchasing, and inventory control, utilizing proficient skills, including point-of-sale systems and electronic health records. The role extends beyond the Gift Shop, as Ambassadors may contribute to various facets of Guest Services and Retail Operations within the UW Health system, ensuring the seamless functioning of these departments. The successful candidate will possess the integrity to work with minimal supervision, demonstrate adaptability, strong problem-solving capabilities, and embodies a compassionate, self-aware demeanor. Possessing emotional intelligence and a commitment to service excellence, the Retail Services Ambassador significantly contributes to the overall success of our Guest Services team.

ESSENTIAL DUTIES

•

Create a positive retail experience for patients, families, staff, visitors, and all others through in-person, online, and phone interactions while maintaining a clean, well-stocked, and organized store.

•

Demonstrate excellence and knowledge in products being sold, reflecting our mission and vision.

•

Collaborate with the Manager, Retail Operations to establish annual sales goals, monitor trends, and reconcile cost of goods and accurate inventory monthly.

•

Present merchandise with enthusiasm, make customer recommendations, and utilize add-on, cross-selling, and merchandise upgrading techniques to maximize sales.

•

Maintain shop appearance, including all displays, and submit work orders when needed.

•

Ensure timely fulfillment of all website orders.

•

Operate a computerized POS system, managing inventory control, returns, profitability, and cost of goods.

•

Conduct transactions and additional operational duties effectively while managing shrinkage and loss.

•

Support the Manager. Retail Operations with product ordering, receiving inventory, pricing, and product merchandising.

•

Extend warm greetings to patients, visitors, and staff, fostering a welcoming environment.

•

Engage with friendliness, care, and a focus on building connections.

•

Anticipate and rapidly respond to guest needs, taking ownership of issues until resolved.

•

Drive continuous improvement and encourage cross-functional teamwork.

•

Uphold uniform standards, maintaining a consistently professional appearance.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

No minimum education

Required

Technical degree or post high school education

Preferred

High school diploma or equivalent.

Preferred

1 year

of retail experience

Required

3 years

of retail experience

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Skilled in cash handling, point of sales, and inventory maintenance.

•

Organizational flexibility in response to changing demands.

•

Effective verbal and written communication skills.

•

Establish and maintain collaborative working relationships with coworkers, department administrative staff, interdepartmental contacts, and the public.

•

Thrive in a high-pressure environment, handling a substantial volume of work.

•

Maintain confidentiality of sensitive information.

•

Demonstrate sound and timely decision-making abilities.

•

Self-directed with the capability to coordinate and make decisions with minimal supervision.

•

Willingness to travel and work at other UW Health hospitals and clinics in Dane county.

•

Familiarity with medical terminology.

•

Exhibit excellent guest service and hospitality.

•

Strong organizational and planning abilities.

•

Intermediate typing and computer skills.

•

Knowledge of basic to intermediate accounting and financial practices.

•

Resourceful problem-solving skills.

•

Willingness to take initiative and handle additional duties as needed.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

20-50#

10-25#

Negligible-10#

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

50-100#

25-50#

10-20#

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.