Gift Shop Assistant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/24/2026

Entity:

Wisconsin

Job Code:

410027

Job Title:

Gift Shop Assistant

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Gift Shop Assistant provides quality customer service and ensures a positive retail experience for patients, families, staff, and visitors at University Hospital and American Family Children's Hospital gift shops. This position will maintain a clean, well-stocked and well-organized store.

ESSENTIAL DUTIES

•

Ensures excellence and knowledge in the products being sold and strong ability to merchandise items in an effective and appealing manner. Present merchandise with enthusiasm, and assist in the selection by making recommendations to the customer.

•

Accurately answer routine questions/inquiries in a helpful and courteous manner.

•

Utilize add-on selling, cross selling, and merchandise upgrading techniques to maximize sales and Friends Membership donations.

•

Maintain shop and all displays.

•

Lead, guide, and train students and volunteers in department systems & processes.

•

Ensures all website orders are fulfilled and delivered in a timely manner.

•

Operate computerized point of sale cash register and utilize its functions regarding inventory control, returns, profitability, and cost of goods.

•

Assist the Gift Shop Supervisor with merchandizing, buying, inventory control.

•

Assist in the coordination of activities of supervisor and other employees during an absence; redirecting communication appropriately.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

No minimum education

Required

Technical degree or post high school education

Preferred

High school diploma or equivalent.

Preferred

1 year

of retail experience

Required

Experience in ordering, receiving, pricing and inventory of products

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Excellent customer service abilities. Ability to establish and maintain effective working relationships with coworkers, department administrative staff, interdepartmental contacts, and the general public

•

Ability to communicate effectively both verbally and in writing

•

Ability to be self-directed in accomplishing the responsibilities of this position. Ability to work with minimal supervision

•

Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

20-50#

10-25#

Negligible-10#

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

50-100#

25-50#

10-20#

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.