Gift Shop Assistant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2018

Entity:

Wisconsin

Job Code:

410027

Job Title:

Gift Shop Assistant

Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Gift Shop Assistant provides quality customer service and ensures a positive retail experience for patients, families, staff, and visitors at University Hospital and American Family Children's Hospital gift shops. This position will maintain a clean, well-stocked and well-organized store.

MAJOR RESPONSIBILITIES

•

Ensures excellence and knowledge in the products being sold and strong ability to merchandise items in an effective and appealing manner. Present merchandise with enthusiasm, and assist in the selection by making recommendations to the customer.

•

Accurately answer routine questions/inquiries in a helpful and courteous manner.

•

Utilize add-on selling, cross selling, and merchandise upgrading techniques to maximize sales and Friends Membership donations.

•

Maintain shop and all displays.

•

Lead, guide, and train students and volunteers in department systems & processes.

•

Ensures all website orders are fulfilled and delivered in a timely manner.

•

Operate computerized point of sale cash register and utilize its functions regarding inventory control, returns, profitability, and cost of goods.

•

Assist the Gift Shop Supervisor with merchandizing, buying, inventory control.

•

Assist in the coordination of activities of supervisor and other employees during an absence; redirecting communication appropriately.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

or equivalent

Required

Technical degree or post high school education

Preferred

1 year

of retail experience

Required

Experience in ordering, receiving, pricing and inventory of products

Preferred

•

Excellent customer service abilities. Ability to establish and maintain effective working relationships with coworkers, department administrative staff, interdepartmental contacts, and the general public

•

Ability to communicate effectively both verbally and in writing

•

Ability to be self-directed in accomplishing the responsibilities of this position. Ability to work with minimal supervision

•

Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.