JDXpert Job Viewer

Education Level

Education Details

Required/
Preferred

High School Diploma

or equivalent

Associate's Degree

or progress towards a degree in criminal justice field or a Bachelor’s Degree in any other field of study.

JDXpert Jobs

HRTMS Job Description Management

Security Officer

J o b D e s c r i p t i o n

JOB INFORMATION
Effective Date:	10/1/2024
Entity:	Wisconsin
Job Code:	410007
Job Title:	Security Officer
FLSA Exemption Status:	Non-Exempt
Management Level:	Individual Contributor
JOB SUMMARY
A Security Officer is responsible for protecting and serving UW Health patients, staff, and visitors, in addition to monitoring and protecting facilities and assets, across the enterprise. Security Officers monitor and operate access control systems, security camera systems, intercoms, two-way radios, telephones, and alarm systems. Security Officers often perform the following duties daily: patrol facilities and grounds, provide emergency assistance and response, interact with patients, families, visitors, law enforcement and correctional officers, and support UW Health staff with issues involving security and safety concerns. The individual must complete detailed notes based on observations, conduct security investigations and interviews, and write detailed reports regarding incidents and events.

ESSENTIAL DUTIES

•	Proactively identify and resolve issues which may negatively impact site security and facility occupant safety.
•	Support clinical staff by assisting with safe patient care (medication management, bathing, toileting, restraint repositioning).
•	Observe, report, and assist with the resolution of security events.
•	Respond to acute behavioral events and assist with de-escalation and problem solving to support the person or the clinical team.
•	Escort emergency first responders to the location of emergencies, such as a fire.
•	Assist facility users with wayfinding and escorts.
•	Observe and report safety hazards and assist with proper resolution.
•	Maintain accurate daily documented activities, dispatch entries, and incident reports.
•	Staff posts and complete assignments as required.
•	Complete data entry and production of ID cards.
•	Operate security systems in the Security Dispatch Center, including: video monitoring, access control, alarm systems, overhead announcements, and radio systems.
•	Follow and provide appropriate response during the activation of emergency operation plans.
•	Be prepared to work additional hours as assigned to meet shift staffing standards or for emergent staffing needs.
•	Protect persons and facilities during floods, fires, structural damages, utility outages, special events of during various security incidents.
•	Serve as a first responder to intrusion and panic/hold up alarms according to department procedures.
•	Provide afterhours or emergency access and escorts to restricted or sensitive areas.
•	Complete security surveys and risk assessments as trained and assigned.
•	Control facility keys and lock and unlock doors according to locking schedule(s).
•	Operate a motor vehicle in accordance to the motor vehicle agreement and policies.
•	Perform the collection, transport, tracking, and release of patient valuables, including lost and found.
•	Participate in the transport and release of deceased patients to and from the morgue. Officers are responsible for completing the required paperwork upon transporting to or releasing from the morgue.
•	Support screening of individuals for weapons, which may include the operation of a walk-through metal detector or handheld scanner in the Emergency Department.
•	Remain current and follow organizational and department policies and procedures.
•	Complete other duties and training as assigned by an officer in charge or department leadership.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned. ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

Age Specific Competency (Clinical jobs only)
X	Non-Clinical

JOB REQUIREMENTS

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY.

Knowledge, Skills, and Abilities
•	Ability to maintain a high level of professionalism.
•	Must possess a strong desire and ability to provide a high level of customer service through engagement with others.
•	Ability to don and wear personal protective equipment, such as gloves, face shields, goggles, gowns, masks, powered air-purifying respirator, and issued ballistic vest protection while on duty.
•	Ability to use radio equipment for communications.
•	Ability to quickly respond to emergent situations.
•	Skill in verbal communications, especially listening and recalling information during high stress conditions.
•	Knowledge of verbal and non-verbal tactics to safely de-escalate individuals.
•	Skill in written communications including the ability to type accurate and detailed reports efficiently, recalling actions taken during emergencies and critical incidents.
•	Knowledge of crime prevention strategies.
•	Ability to detect, locate, and report smoke, unusual odors, and running water which may indicate safety problems.
•	Knowledge of and skill with computer systems, including spreadsheets, word processing, e-mail, computer-aided dispatch, alarm systems, access control software, and surveillance cameras.
•	Ability to use de-escalation strategies, trained control techniques, and the application of restraints as trained.
•	Knowledge of security practices used in safeguarding persons and property.
•	Complete CPI Nonviolent Crisis Intervention Training course.
•	Complete Campus Security Authority (CSA) training requirements provided by UW Madison and appropriately perform the responsibilities of a CSA (this requirement is for on campus officers and does not apply to East Madison Hospital or other off campus locations).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

	Physical Demand Level	Seldom/Occasional Up to 33% of the time	Frequent 34%-66% of the time	Constant 67%-100% of the time
☐	Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.	Up to 10#	Negligible	Negligible
☐	Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.	up to 20#	Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.	Negligible or constant push/pull of items of negligible weight
☒	Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.	20-50#	10-25#	Negligible-10#
☐	Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.	50-100#	25-50#	10-20#
☐	Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.	Over 100#	Over 50#	Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:


Over 50 lbs.	UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.
THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.