Provider Services Consultant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

10/31/2025

Entity:

Wisconsin

Job Code:

350047

Job Title:

Provider Services Consultant

FLSA Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Provider Services Consultant will provide strategic and tactical provider relations consultation and resolution on a wide variety of complex matters involving physicians and advanced practice providers (APPs) (e.g., investigation, counseling, and performance management) and assistance in ensuring adherence to UW Health, UW, and departmental policies and procedures. In doing so, the Provider Services Consultant will establish strong working relationships with clinical and operational leaders across the UW Health system, including the Department Chairs and Vice Chairs of the School of Medicine & Public Health (SMPH) Clinical Departments, the Graduate Medical Education Office (GME), and the Office of Advanced Practice Providers.

The Provider Services Consultant will collaborate with a wide array of leadership and staff, including the Corporate Counsel Office, Medical Staff Affairs, and Human Resources. Since clinical faculty are dually employed with UW Health and SMPH, the Provider Services Consultant will also partner closely with individuals at SMPH on matters involving clinical faculty.

This highly specialized position reports to the Director, Provider Services.

ESSENTIAL DUTIES

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Provides strategic and tactical provider consultation and resolution on a wide variety of complex matters involving physicians and APPs.

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In conjunction with the Director and Vice President, Provider Services, Provider Services, and as a designee of UW Health’s Chief Medical Officer, leads the intake, investigation, processing and resolution of physician and A PP-related issues and complaints, including investigations of discrimination, harassment, and caregiver misconduct.

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Advises management, staff, physicians, and APPs regarding their rights and responsibilities under federal, state, and local laws, as well as UW and UW Health’s policies and human resources’ best practices to achieve effective and consistent implementation of all laws and policies to produce positive relations.

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Oversees, coordinates, and assists in resolving a wide variety of complex issues, including interpretation of policies, procedures, and practices related to progressive discipline, performance management, accommodation requests, work restrictions, leaves of absence, fitness-for-duty, and employee assistance/crisis counseling, etc.

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Provides education, support, and guidance to Department Chairs and other UW Health leaders with respect to issues involving physicians and APPs.

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Provides facilitation and dispute resolution advice to physician and APP leaders and staff.

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Effectively uses database to track physician and APP matters and analyze trends in data to identify potential education opportunities.

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In collaboration with the Director and Vice President, Provider Services and other partners, creates content for physician and APP training, and facilitates such training where appropriate.

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Gathers and reviews exit interview data of physicians and APPs and collaborates with appropriate parties to determine next steps.

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Provides coaching and development tools, including 360 evaluations and physician and APP surveys.

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Works on physician and APP satisfaction initiatives.

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Develops strong and supportive relationships with key physician and administrative leaders.

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Other duties and projects, as assigned.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in Business, Human Resources, or related area

Required

Juris Doctorate (JD) degree from an accredited college or university

Preferred

5 years

employee relations or other related investigatory experience

Required

7 years

employee relations or other related investigatory experience in an academic medical center, with significant experience working with physicians

Preferred

Association of Workplace Investigators (AWI) certificate

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Extensive knowledge of federal and state labor and employment laws and regulations.

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Extensive experience with complex investigations, mediations, and dispute resolution.

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Ability to work closely with all levels of management and administration.

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Excellent interpersonal and customer service skills.

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Excellent oral and written communication skills.

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Able to maintain confidentiality, exercise discretion and use good judgment.

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Excellent organizational skills.

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Systems acumen with the ability to focus on details.

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Proven ability in facilitating effective meetings and interactions.

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Ability to work under pressure in a fast-paced environment with multiple priorities and objectives.

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Flexible and demonstrates comfort with ambiguity.

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Competent using MS Office programs.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.