HIM Operational Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

10/1/2023

Entity:

Wisconsin

Job Code:

302020

Job Title:

HIM Operational Supervisor

FLSA Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

The HIM Operational Supervisor is responsible for the day-to-day operations of the Health Information Management (HIM) department to include forecasting, organizing, scheduling, monitoring, and oversight of all department activities and continuous improvement. The individual is responsible for efficient and effective workflows, quality assurance, training, performance management and discipline of employees, interviewing, and hiring process, payroll, and issue resolution. The position is responsible for project management, including timelines, training, documentation of workflows, and successful implementation while maintaining documentation integrity.

The individual develops and implements policies and procedures and participates in cross-functional teamwork and projects. The position originates and leads improvement activities to continually enhance the performance of the department and UW Health. The individual fosters an environment of accountability, innovation, learning and engagement for their staff. They are expected to serve as a mentor and coach to staff, other colleagues, and across the organization. An expert level of hardware, software, electronic health record, and medical knowledge is required.

ESSENTIAL DUTIES

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Models the UW Health Way and communicates same to staff

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Directs, monitors, evaluates, and makes recommendations for continuous quality improvement

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Handles difficult and sensitive situations tactfully and responsibly

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Prepares and analyzes department statistics as required

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Ensures staffing requirements including overtime and flexing down based on operational needs to meet service level agreements

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Recruits, supervises, supports, and evaluates staff

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Disciplines staff and participates in corrective action, which may include termination when necessary

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Promotes and provides opportunities for professional development and continuous education

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Identifies and appropriately resolves conflicts

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Identifies the need for and facilitates continuing education for staff

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Identifies and provides appropriate resources for staff efficiency

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Identifies, plans, develops, implements, and enforces professional practice standards

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Utilizes technology to maximize efficiency, effectiveness, and safety of office environment

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Develops and maintains policies and procedures to ensure compliance with local, state, and federal laws regarding the healthcare record

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Identifies potential risk management situations and reports to appropriate authority

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Ensures compliance with facility's confidentiality and release of information policies and procedures

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Recognizes, interprets, and evaluates inconsistencies, discrepancies, and inaccuracies in medical dictation, and appropriately clarifies and/or reports them

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Associate's Degree

in healthcare-related field

Required

Two (2) years of relevant work experience may be considered in lieu of a degree in addition to the experience below

Associate's Degree

or college level study leading to a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification by the American Health Information Management Association.

Preferred

2 years

of healthcare with progressively responsible experience managing or leading a production-based environment and/or healthcare setting

Required

Experience in a teaching/research facility

Preferred

Experience in a Health Information Management (HIM) setting

Preferred

RHIA

Preferred

or

RHIT

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Expert level of knowledge and ability to apply medical documentation guidelines and practices

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Expert knowledge of English usage, grammar, punctuation, and style.

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Expert level of knowledge of documentation software including independent design

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Communicates effectively both orally and in writing with administrators, physicians, co-workers, and other healthcare personnel when providing information and/or services

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Ability to interact with all levels of staff and external contacts

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Strong human relations skills and the ability to develop and maintain effective working relationships

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Ability to handle difficult and sensitive situations tactfully and responsibly

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Desire to remain informed about new documentation technology, processes, styles, and practices

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☒

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.