HIM Technical Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

10/1/2023

Entity:

Wisconsin

Job Code:

302002

Job Title:

HIM Technical Supervisor

Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

The HIM Technical Supervisor is responsible for supervising a professional work team of technical and operational Health Information Management (HIM) staff to support medical faculty, clinical staff and administrative support in patient care, revenue cycle and business system continuity, teaching and research activities.  The incumbent ensures the effective operation of the team and is accountable for the successful completion of all projects assigned to the work group.  The incumbent plans, organizes, assigns, schedules and controls workflow for the team.   

The HIM Technical Supervisor functions as a team leader in the HIM Department ensuring effective operation of the team as a customer-focused, service–oriented team providing the highest quality services to UW Health.  The incumbent assists in the development and adherence of policies and procedures to ensure the efficient operation of the department and actively participates in departmental planning.

In addition to staff supervision, the HIM Technical Supervisor functions as an expert resource in advanced systems analysis for front line staff and users to assist in complex problem troubleshooting and resolution. The incumbent coordinates projects by assigning sections to HIM analysts, Coordinators or assigning entire projects to Senior HIM Analysts.

The incumbent works with users and within appropriate governance structures to determine system requirements, process re-engineering issues, and application design and implementation strategies.  Work at this level involves justifying system design and concepts to end users in a manner that is easily understood.  The incumbent must possess organizational skills that lead to the effective management of projects, applications and employees.  This position requires the ability to independently evaluate and analyze subject matter and develop specifications to create or enhance information processing functions.

Problems encountered are of a high degree of complexity and difficulty and require exceptional analytical skills, innovation and creativity to formulate and implement the mechanisms to identify and solve problems.  Plans for new system applications are often developed using only broad guidelines and require a high degree of independence and decision-making. 

A wide variety of internal and external relationships are involved to perform the duties in this position.  External contact is primarily with software vendors and industry peers.  Developing and maintaining good communication and collaboration with these contacts is essential to accomplishing the objectives of this position and the goals of the UW Health enterprise.

MAJOR RESPONSIBILITIES

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Responsible for all projects and employees assigned to functional team

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Interview and select candidates who have appropriate technical skills and professional characteristics to match functional team and HIM department needs

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Responsible for conducting regular staff meeting with supervised employees

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Responsible for annual performance reviews for assigned employees. Provides ongoing communication with staff regarding specific performance expectations

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Demonstrate and apply knowledge of work rules as applicable

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Disciplines staff and participates in corrective action, which may include termination when necessary

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Provide guidance for supervised employees in the full range of application training and education as well as systems analysis and analysis/programming functions

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Facilitate staff engagement, commitment to the enterprise and staff retention, including developing and implementing employee engagement action plans

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Provide guidance for supervised employees in the areas of project management, team building and consulting. Responsible for the promotion and management of performance expectations of employees based on departmental and UW Health enterprise human resource policies and procedures

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Provide general assistance, coaching and direction to staff. Identify training needs of staff and assist in developing training plans. Align team members in roles to best take advantage of their strengths and interests as well as facilitating growth of their skill sets

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Assist in development, modification, review and maintenance of departmental policies

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Plan, lead, coordinate, and collaborate with HIM staff/management along with operational partners to lead projects through the appropriate phases of implementation and support throughout the UW Health enterprise

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Lead and provide support to staff in the initiation, coordination and implementation of projects for the UW Health Enterprise

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Ensure processes and documentation of systems analysis, support documentation and project management is conducted at the level appropriate for the project.

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Provide educational opportunities along with project management tools to staff to support them in successful project management

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Collaborate and coordinate with the Project Management Office (PMO) on project governance structure, tools used to manage projects, high level UW Health project status reporting along with negotiating where appropriate for the PMO team to lead and/or assist with projects

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Collaborate with the PMO on the annual IS project plan directing the team to assist in initial scoping documents and resource estimates to provide a summary of the available versus requested staffing hours.

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Responsible for major applications, including project planning, installing, maintaining current software levels, providing consulting services to other IS staff and serving as the primary liaison between vendors and/or IS and business partner resources as appropriate

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Advanced system analysis, design and implementation of applications on a variety of hardware platforms.

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Work with users at various levels of the organization to determine operational and stakeholder needs and information processing options

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Perform continual assessment of available application enhancements and requirements to facilitate continued improvements in software capability as required to meet the goals prioritized by the UW Health Enterprise

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Use high-level systems tools to modify/develop applications or databases

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Respond to research and education needs of UW Health faculty and staff to produce research and statistical data for management and faculty.

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Perform testing of applications prior to implementation adhering to departmental change management best practices

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Clinical

(Select all that apply)

Infants (Birth - 11 months)

Toddlers (1 - 3 years)

Preschool (4 - 5 years)

School Age (6 - 12 years)

X

Adolescent (13 - 19 years)

X

Young Adult (20 - 40 years)

X

Middle Adult (41 - 65 years)

X

Older Adult (Over 65)

JOB REQUIREMENTS

Bachelor's Degree

in healthcare-related field

Required

Four (4) years of relevant work experience may be considered in lieu of a degree in addition to the experience below

Bachelor's Degree

or Master’s degree in Healthcare, Information Technology, Business, or related field

Preferred

2 years

of healthcare with progressively responsible experience managing or leading in a production-based environment and/or healthcare setting

Required

4 years

relevant leadership experience in a healthcare technical environment

Preferred

Epic Certification

within 6 months

Required

RHIA/RHIT

Preferred

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Ability to interact with and work around people

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Ability to make judgments in demanding situations

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Ability to react to frequent changes in duties and volume of work

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Ability to listen empathetically

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Ability to logically organize details

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Ability to manage multiple concurrent activities

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Effective communication skills (written and oral communications skills, especially active listening and writing)

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Effective interpersonal skills, including the ability to promote teamwork, lead by example, and ensure a high degree of internal and external customer satisfaction

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Comfortable supervising and/or leading projects involving multiple resources and spanning many months from start to finish

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Ability to manage multiple concurrent activities

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Ability to clearly communicate technical and/or complex concepts or topics to a lay person

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Ability to work independently and self-motivate in pursuit of broad objectives

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Ability to acquire and assimilate new knowledge and skills quickly

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Ability to provide appropriate and constructive feedback to staff

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Ability to mentor staff

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.