Clinic Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

4/1/2021

Entity:

Wisconsin

Job Code:

301011

Job Title:

Clinic Manager

Exemption Status:

Exempt

Management Level:

Manager/Program Director

JOB SUMMARY

The Clinic Manager is responsible for leading the daily and administrative functions in an Ambulatory setting. The position provides direction and leadership to ensure UW Health meets the 'Quadruple Aim' of great patient care and improved population health within an efficient cost structure while improving the work life of providers and staff. Principal responsibilities include operations, managing of staff and resources, facilitating research and education, and maintaining compliance with all policies, procedures, and regulations. The role establishes quality improvement efforts to support the delivery of patient and family focused care and knowledge-based decision making as the framework for superior delivery of care. The Clinic Manager facilitates communication, coordination, and collaboration among disciplines regarding identification, planning, and provision of high quality, cost-effective care. The Clinic Manager is a resource within the institution and to the community in his or her area of expertise.

MAJOR RESPONSIBILITIES

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Lead the day-to-day operation and coordination of patient care services.

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Lead the clinic to improve patient, provider, and staff satisfaction.

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Identify opportunities to increase quality, safety, effectiveness, and efficiency.

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Identify indicators to measure, evaluate, and improve care.

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Develop a strong, collaborative relationship with the clinic physician medical director dyad or regional partner.

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Assure that patient/family centered care is provided within Clinics and Nursing Department’s established standards.

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Assure compliance with applicable ambulatory service standards and clinic accreditations.

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Initiate the development and revision of policies and procedures specific to the programs of care.

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Direct and evaluate the department’s workforce in terms of overall staffing and scheduling.

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Recruit staff members who are in congruence with service excellence and quality patient care.

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Develop staffing models in conjunction with speciality and patient care needs.

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Oversee the completion/monitoring of staff competencies.

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Engage in ongoing feedback to the effectiveness of staff members into their roles.

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Identify and establish clinical learning opportunities for students in various health care disciplines. Monitor student performance in conjunction with nursing and medical faculty.

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Prepare operating budgets, including volume projections and expense and revenue estimates. Analyze and monitor actual budget performance and address variances.

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Institute necessary modifications to procedures and department resource commitments as financial changes dictate.

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Develop and monitor a system for timely, accurate charge entry and reconciliation.

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Stay abreast of new technology in supplies and equipment and evaluate for quality or cost improvements.

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Prepare documentation and participate in evaluation and acquisition of capital equipment and supplies.

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Provide facility management/oversight as defined by clinic operations administration.

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Facilitate and participate in renovation, new clinic development, and facility planning and construction.

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Evaluate clinic room utilization and makes recommendation for improvement.

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Support the planning and participate in clinical research in the clinic as approved by the Department of Nursing, UW Health, and/or the University of Wisconsin.

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Serve on Ambulatory, Nursing Department, UW Health, and medical staff committees as requested or as guided by professional interest.

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Manage and coordinate yearly Graduate Medical Education (GME) financial agreements with local hospitals and other facilities. Coordinate and communicate with hospital financial departments regarding yearly Medicare GME audits.

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Communicate and coordinate with the Education Program to meet the dual mission of providing both high quality resident education and high-quality patient care

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Coordinates clinic schedule and resident training schedule with Education Coordinator.

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Responsible for overall coordination of the Practice management curriculum. Develop educational materials, conduct seminars, and participate in individual training sessions to enhance and improve the practice management curriculum.

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Assist Residency Program Director and Education Coordinator in implementing directives from the Residency Review Committee and meeting requirements of ACGME.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in healthcare management, business, or related health field

Required

Master's Degree

in healthcare management, business, or related health field

Preferred

Two (2) years of health care operations supervisory/management experience or three (3) years of progressive relevant leadership experience. An equivalent and relevant combination of Master's level education, fellowship, or experience may be considered in lieu of total experience

Required

5 years

of progressive, relevant supervisory/management experience.

Previous clinic/healthcare management experience

Preferred

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Excellent interpersonal communication, problem solving, and conflict resolution skills

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Possession of analytical decision-making skills necessary to quickly assess and resolve complex logistical, technical, and patient care problems and issues

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Ability to train, motivate, and supervise subordinate staff

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Ability to address and manage conflict in a direct and professional manner

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Ability to build collaborative relationships with providers

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High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.