Improvement Advisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2021

Entity:

Wisconsin

Job Code:

300085

Job Title:

Improvement Advisor

FLSA Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Improvement Advisor serves as a proactive consultant, educator, and advisor of improvement providing a wide range of needed expertise. The Improvement Advisor interacts with leaders at all levels of the organization, clinicians, front-line staff and other stakeholders including patients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support UW Health strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The advisor also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles, and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement and the UW Health Way management system.

ESSENTIAL DUTIES

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Provide education, coaching, and mentoring on performance improvement methods, data collection and analysis methods, project management and change management techniques to leaders, clinicians, front-line staff and other stakeholders, with the purpose of enabling teams across the organization to become experts at guiding their own improvement.

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Utilize performance enhancing tools as part of process improvements, problem analysis, and measurement.

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Utilize project management tools and principles to define and manage project scope, document and monitor timelines and deliverables, and resolve risks and barriers. Identify and resolve dependencies and constraints between and across projects by working with project leaders, sponsors and management. Efficiently and effectively assess resources to support initiatives and achieve milestones.

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Facilitate groups and teams to promote effective and efficient achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques.

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Establish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions.

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Collect, analyze and interpret data to identify improvement opportunities in clinical systems and present findings to various audiences including senior leaders.

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Design and support implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness and patient-centricity. Oversee project components of UW Health initiatives aimed at improving care processes, improving health of populations and reducing costs.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field. 5 years of relevant quality improvement experience may be considered in lieu of degree in addition to experience below

Required

Master's Degree

in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field

Preferred

1 year

experience with coaching teams, facilitating quality improvement; or 3 years of experience working in patient care or related job in a healthcare setting

Required

Experience facilitating quality improvement in a healthcare setting

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Ability to work with diverse teams representing various disciplines and all levels of staff

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Excellent communication and active listening skills. Ability to negotiate collaborative efforts with other departments

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Skilled at facilitating a group process, building teams and transferring knowledge and skills

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Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities

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Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data

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Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work

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Ability to maintain confidentiality of sensitive information

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Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish

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Ability to travel to meetings in various sites, sometimes multiple locations in one day

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.