Medical Interpreter

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

9/1/2019

Entity:

Wisconsin

Job Code:

300073

Job Title:

Medical Interpreter

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

Under the general direction of the Interpreter Services Manager, the Medical Interpreter provides accurate and professional language interpretation to UW Health patients, families and staff in a wide variety of settings and specialty areas. This includes appointments at all UW Health clinic locations, and telephonic communication The Medical Interpreter also serves as a resource to patients, families, faculty and staff connecting them with the appropriate resources for Limited English Proficient patients & families. In addition, the Medical Interpreter assists the Manager daily operations such as scheduling interpreter appointments, processing interpreter payments and maintaining the interpreter database.

Title VI of the Civil Rights Act requires health care institutions to provide language assistance free of charge to all limited-English proficient (LEP) patients.  The Medical Interpreter plays a key role in the UW Health ability to comply with the regulatory and accreditation requirements.

ESSENTIAL DUTIES

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Provide Spanish interpretation.

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Provide thorough, timely and accurate interpreting for patients, families, faculty, and staff.

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Perform duties following the guidelines provided by the National Code of Ethics and Standards of Practice for Interpreters in Health Care.

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Follow the policy and procedures of the Interpreter Services Department.

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Serve as resource to patients, families and staff

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Establish and maintain quality service and positive interaction with patients, families, faculty and staff.

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Explain UW Health resources, office protocols and limitations to patients, families, faculty and staff.

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Assist with patient follow-up as needed.

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Assist in coordinating and scheduling foreign language and sign language interpreter services. In compliance with UWHC guidelines

•

Process payment of interpreters.

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Maintain and update information in database to ensure interpreters compliance with UWHC guidelines.

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Other duties as needed.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

Required

Post-high school related coursework/degree

Preferred

1 year

of interpretation experience

Required

Healthcare interpretation experience

Preferred

National healthcare interpreter certification (CHI)

Upon Hire

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Fluency in written and oral Spanish

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Excellent written and oral English/Spanish language skills

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Knowledge of medical terminology

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Excellent customer service skills

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Excellent interpersonal skills

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Ability to maintain a high level of confidentiality.

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Ability to work in a team environment and to collaborate with a variety of professionals.

•

High level of self-awareness and cultural competence.

•

Excellent organizational skills.

•

Ability to promote an atmosphere of cooperation and mutual support

•

Ability to work independently and effectively

•

Ability to listen effectively

•

Ability to function effectively in a fast paced and changing environment with multiple priorities and objectives

•

Ability to use personal computer software applications such as word processing, spreadsheet and database applications.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.