Operations Support Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

3/3/2026

Entity:

Wisconsin

Job Code:

300066

Job Title:

Operations Support Specialist

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Operations Support Specialist is responsible for providing departmental administrative support, which may include Health Link and/or other large-scale systems. This position is largely self-directed and responsible for a range of duties associated with the general administrative functioning within the department/area, and across departmental areas. Under the guidance of departmental leadership, the Operations Support Specialist serves as the primary departmental contact for department related questions and problems.  This role assists in the planning and coordination of program and project related activities, which may include collaboration with multiple business leaders on a routine basis. The Operations Support Specialist is responsible for various operational charge capture functions and serves as the primary liaison between revenue cycle and clinical leaders.

ESSENTIAL DUTIES

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Supports the development of project plans and workflows, and partners with leaders to implement workflow changes.

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Collects information from department end-users regarding potential enhancement needs and works with departmental teams to validate and prioritize these enhancements.

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Provides ongoing departmental training and support to include onboarding of new hires for the department

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Works with department leaders to prioritize and determine timelines for scheduling of training for end-users as necessary

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Ensures all staff has adequate and appropriate security class assignments and have been issued log-in access upon training completion.

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In partnership with department leadership, coordinate administrative aspects of a department, unit, project or area, including preparation of reports, researching issues and assisting in updating policies, procedures, manuals, and administrative tools.

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Provide leadership support with management of calendars, maintenance of agendas, taking meeting minutes, and the coordination of activities and schedules of management and department teams.

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Compose and prepare correspondence, newsletters, presentations, and additional materials as needed.

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Coordinate and monitor facility and departmental needs, purchase supplies, materials, services or equipment.

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Identify, coordinate, prioritize and implement changes to charging, reconciliation and reporting.

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Monitor charge capture work queues and email requests to ensure accounts are worked/corrected in a timely manner

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Work with Clinical Systems Analysts to coordinate the review of all charge requests or changes with coding, billing, and cost accounting to ensure codes follow internal and national compliance standards

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Participate/schedule discussions related to work-flow concerns with department managers, business office users, coding, information systems, and cost accounting teams as needed

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Perform other duties as assigned.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Associate's Degree

in Business, IT, Accounting, Finance or related field

Required

Two (2) years of relevant experience may be considered in lieu of the degree in addition to the experience below

Bachelor's Degree

in Business, IT, Accounting, Finance or related field

Preferred

3 years

of experience in healthcare, accounting, business administration, finance, analytics, project leadership, or related experience

Required

5 years

of experience in healthcare, accounting, business administration, finance, analytics, project leadership, or related experience

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Ability to communicate effectively.

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Strong analytical skills.

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Excellent problem-solving and organizational abilities.

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Capable of interacting with all levels of staff

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Ability to work independently and be result oriented.

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Effective communication and interpersonal skills, including the ability to promote teamwork and ensure a high degree of internal and external customer satisfaction.

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Consultative approach to working with users in assessing needs and requirements.

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Ability to manage multiple tasks with ease and efficiency.

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Excellent computer skills. Experience with Microsoft Office Suite, EPIC and PACS.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

20-50#

10-25#

Negligible-10#

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

50-100#

25-50#

10-20#

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Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.