OTD Aftercare Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/17/2026

Entity:

Wisconsin

Job Code:

850041

Job Title:

OTD Aftercare Coordinator

FLSA Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The OTD Aftercare Coordinator provides support, guidance, and direction for the donor family aftercare program of UW Organ and Tissue Donation (UW OTD). The Coordinator serves as a key liaison between donor families and various stakeholders, including hospital staff, partner organizations, and community groups. The OTD Aftercare Coordinator oversees the elements of the program, monitors best practices, and works directly with donor families to provide support and ensure the OTD is meeting their needs. In collaboration with OTD staff and leadership, the OTD Aftercare Coordinator provides input in continuously developing and implementing the program.

ESSENTIAL DUTIES

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Reviews and updates all elements of the donor family aftercare program on an annual basis including letters, materials, policies, resources and surveys.

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Documents all contact with donor families according to policy. Ensures the process for documenting donor family follow up is compliant with applicable policies and procedures and in alignment with national best practices.

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Documents, supports and coordinates follow up on donor family complaints, in collaboration with DSS Supervisor and OTD Leadership.

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Provides donor family aftercare which includes providing support, assistance, resources and advocacy to donor families based on their individual needs. This includes but is not limited to phone conversations, letters, emails, and providing resources directly to families.

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Facilitates the correspondence program which includes confidential correspondence between donor families and recipients in compliance with OTD policies and procedures.

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Creates and maintains Aftercare Program resources and guidance on their use while applying financial discretion in collaboration with OTD leadership.

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Gathers donor family feedback, provides observation and feedback, and collaborates with leadership to engage in process improvements projects.

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Maintains and facilitates the private UW OTD Donor Family Services Facebook group.

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Serves as an internal resource on grief and bereavement for OTD staff and leadership as needed.

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Educates and engages with various audiences, such as OTD staff and DSA hospital partners, on the donor family aftercare program and the services offered, the importance of organ donation, and care at the end of life as requested.

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Participates in evaluations of quality of care and standards being provided by OTD to each donor family during and after a case. This may include case reviews, periodic documentation reviews, survey reviews and observation.

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Assists with any or all stages of planning, development, and execution of events in collaboration with other UW OTD staff.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in social work, nursing, grief/bereavement care or related field

Required

Master's Degree

in social work, nursing, grief/bereavement care or related field

Preferred

2 years

of experience in a healthcare setting

Required

Experience in organ procurement or transplantation

Preferred

Experience in end of life settings, Hospice, or ICU setting

Preferred

Must possess a current, valid driver’s license issued by the individual’s state of residence.

Must be at least 21 years old and have a minimum of three (3) years of driving experience to operate a Personal Vehicle, Patient/Visitor Vehicle, or standard UW Health Fleet Vehicle.

Upon Hire

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Effective communication and customer service skills required.

•

Demonstrated organizational and prioritization skills.

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Ability to work collaboratively with people from various backgrounds.

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Leadership skills, including a proven ability to set direction and motivate others to work toward a common goal.

•

Attention to detail; timely and accurate documentation.

•

Proficiency with computer programs, including Word, Excel, Outlook, PowerPoint and Share Point.

•

Proven ability to identify areas for process improvement and ability to implement them.

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Ability to travel within region.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10 lbs.

Negligible Weight

No Weight

☒

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

11-25 lbs.

1 - 10 lbs.

Negligible weight

☐

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

26-50 lbs.

11-25 lbs.

1 - 10 lbs.

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

51-100 lbs.

26-50 lbs.

11-25 lbs.

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100 lbs.

Over 50 lbs.

Over 25 lbs.

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.