Care Team Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2026

Entity:

Wisconsin

Job Code:

802036

Job Title:

Care Team Supervisor

FLSA Exemption Status:

Non-Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

The Care Team Supervisor is a front-line nursing leader who functions in a hybrid leadership model, splitting scheduled time between shift-based operational oversight and dedicated supervisory responsibilities. Supervisory accountability and leadership presence are continuous expectations of the role at all times. 

The Care Team Supervisor provides direction and support to nursing staff to deliver optimal patient care, maintain efficient operations, ensure quality service, and uphold sound financial stewardship. This includes daily tasks related to resource management, patient throughput, and fostering staff accountability for excellence in care.  

The Care Team Supervisor coordinates with nursing leadership, medical staff, ancillary teams, case management, social work, and other departments to optimize patient outcomes and operational efficiency. The Care Team Supervisor gathers insight for improvement efforts through monitoring quality metrics, conducting audits and rounding with patients, families and staff.   

At the direction of the Nurse Manager, the Care Team Supervisor is responsible for supervisory functions such as hiring, performance evaluations, coaching, progressive discipline, orientation, scheduling, and professional development for assigned direct reports.

The Care Team Supervisor demonstrates emotional intelligence, transformational leadership, and strong problem-solving and communication skills while supporting Magnet principles and promoting a culture of excellence across the unit(s).

ESSENTIAL DUTIES

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Clinical Leadership & Patient Care

•

Lead and implement safe, competent, and efficient patient- and family-centered care using evidence-based practice and organizational policies.

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Facilitate collaborative decision-making and participate in interprofessional rounds to ensure patient involvement in care planning.

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Serve as a clinical resource, mentor, and role model for professional practice, leadership, and patient advocacy.

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Provide direct patient care as needed and ensure culturally competent care.

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Assess unit needs and ensure adequate resources for current and upcoming shifts.

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Coordinate admissions, transfers, and discharges in a timely manner.

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Promote safety, cost-effectiveness, and efficiency in care delivery.

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Standards, Compliance & Quality

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Uphold professional guidelines (ANA Scope and Standards, Code of Ethics) and organizational policies.

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Monitor quality metrics, infection control, and patient safety precautions; report significant events and near misses.

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Lead patient safety huddles and participate in quality improvement initiatives and projects.

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Collect and use data to assess outcomes and implement strategies for improvement.

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Hold self and team accountable to professional standards and regulatory requirements.

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Staff Management & Development

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Oversee staffing, scheduling, and resource allocation to meet patient care needs and maintain fiscal responsibility.

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Performs supervisory functions such as interviewing and hiring, performance evaluations, coaching, progressive discipline, orientation, scheduling, and professional development.

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Assign and delegate tasks based on competency; monitor staff performance and complete evaluations.

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Maintains knowledge of evidenced based practice and facilitates the professional development of nursing staff and students.

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Create a healthy work environment that promotes staff satisfaction and engagement.

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Mentor staff to advance clinical knowledge and professional growth.

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Facilitate nurses’ ability to practice at the top of their license in alignment with the Nurse Practice Act and ANA Scope and Standards.

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Communication & Collaboration

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Effectively communicate policies, decisions, and standards; facilitate huddles and team meetings and promote open dialogue.

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Ensure endorsed handoff communication during caregiver transitions.

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Round with patients and families to address needs and identify improvement opportunities.

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Fiscal & Operational Management

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Participate in budget preparation and monitoring; manage human and material resources to control costs.

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Monitor supplies and equipment usage to prevent waste and damage.

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Manage patient throughput for safe and efficient care delivery.

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Professionalism & Continuous Learning

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Maintain current knowledge of clinical practice, evidence-based guidelines, and organizational policies.

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Participate in shared governance, research, and professional organizations; engage in continuing education.

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Support organizational strategic goals and promote innovation and inquiry.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

Will provide all patients age and culturally appropriate assessment/screening and interpretation of clinical and laboratory data. Develops and implements age appropriate interventional plans of care including education within the parameters of their position responsibilities and licensure

JOB REQUIREMENTS

Bachelor's Degree

in Nursing

Required

Master's Degree

in Nursing or relevant field

Preferred

2 years

of relevant experience in clinical practice

Required

2 years

of relevant experience in the applicable level of care

Preferred

5 years

of relevant experience in clinical practice

Preferred

Management or supervisory experience with demonstrated success

Preferred

Licensed as a Registered Nurse (RN) in the State of Wisconsin or holds a license issued by a jurisdiction that has adopted the nurse licensure compact

Upon Hire

Required

Current BLS/CPR certification

Upon Hire

Required

Current ACLS certification

Upon Hire

Required

Certification in specialty area

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Demonstrated interpersonal skills necessary to interact with all levels of hospital personnel and external parties. Must be comfortable with an interdisciplinary culture of collaboration.

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A passion for excellence, which elevates the abilities and competencies of the various patient care providers.

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Excellent verbal and written communication skills.

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Ability to train, motivate and supervise staff.

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Ability to address and manage conflict in a direct and professional manner.

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The ability to lead and elevate the abilities and competencies of staff.

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Advanced decision-making and problem-solving ability.

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Ability to work under and handle stress.

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Ability to adapt to and lead through change.

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Excellent organizational skills and ability to prioritize workload when given multiple demands.

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Ability to effectively collaborate and promote teamwork.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10 lbs.

Negligible Weight

No Weight

☐

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

11-25 lbs.

1 - 10 lbs.

Negligible weight

☒

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

26-50 lbs.

11-25 lbs.

1 - 10 lbs.

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

51-100 lbs.

26-50 lbs.

11-25 lbs.

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100 lbs.

Over 50 lbs.

Over 25 lbs.

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.