Clinical Informatics Educator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

4/15/2025

Entity:

Wisconsin

Job Code:

330009

Job Title:

Clinical Informatics Educator

FLSA Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Clinical Informatics Educator is responsible for delivering effective and functional training to end users as assigned. Students may include providers, clinicians, and non-clinical staff. The Clinical Informatics Educator supports platforms used in the delivery of education including learning management systems, training environments, and eLearning tools. The Educator gathers information and supports troubleshooting and resolution of training concerns related to the clinical application supported.

ESSENTIAL DUTIES

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Conducts training classes on a scheduled, and as needed, basis both in person and remotely. Prepares the training classes including all needed training materials, equipment, and supplies. Delivers educational offerings based on adult education learning principles, while building rapport with students.

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Responsible for quality control, including administering proficiency assessments and/or class evaluations at the end of each session.

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Identifies and recommends adjustments and updates to educational documents and curriculum based upon direct observation of end users and the training environment.

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Manages training records in the learning management system ensuring all training is appropriately documented for the end users for validation by other departments.

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Ensures users are properly trained and able to demonstrate proficiency in the electronic medical record before accessing the production environment by using a copy of the production environments to teach and practice use of actual software and tools available within live production environments.

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Responds to end users’ needs and collaborates with other training staff and operational leaders across departments to identify and develop appropriate educational offerings.

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Assists with the enhancement of platforms, delivery solutions, and provide on-going education, optimization and support.

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Participates in discussions about building, testing, and maintaining the training environment, and the development and maintenance of training materials.

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Participates in defining small to medium project objectives and ensure deliverables are met within set timelines.

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Develops and maintains trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of technology capabilities and deliverables. This includes being a liaison between stakeholders and vendor representatives.

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Assists in defining opportunities to improve system and platform reliability and automate repetitive processes.

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Participates or assists in quality improvement projects within UW Health and Partners.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Associate's Degree

in a relevant Healthcare, Education, or technical field

Required

Two (2) years of relevant experience and education may be considered in lieu of degree

Bachelor's Degree

in a relevant Healthcare, Education, or technical field

Preferred

Demonstrated success assisting in the development of curricula and delivering education that supports adult learning needs and/or optimizes use of IT for small to medium-scale solutions at the local level

Required

Demonstrated success using or supporting applications, tools, and platforms

Required

Demonstrated success applying critical thinking to identify problems and opportunities

Required

Demonstrated success teaching and mentoring

Required

3 years

or more of progressively responsible experience in an education, informatics, and/or information applications field

Preferred

Demonstrated success using, configuring, developing or supporting the applications, tools and platforms relevant to the position

Preferred

Prior involvement in quality improvement initiatives or project management

Preferred

Demonstrated success participating in the improvement of platforms, standards, and processes leading to increased operational excellence, elimination of waste, and reduced technical debt

Preferred

Vendor (e.g., Epic, other) certifications as relevant for the position, per department guidelines

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Proficient in at least three (3) of the following competencies including instructional design and curricula development, clinical knowledge, writing documentation and deliverables, application security, customer service, subject matter expertise, systems analysis and design, software testing, and troubleshooting.

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Intermediate proficiency in independent decision-making.

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Intermediate proficiency in critical thinking.

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Intermediate proficiency in problem-solving.

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Intermediate proficiency in being an effective team member.

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Intermediate proficiency in communication.

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Ability to effectively educate and motivate staff at all levels, using a variety of teaching styles.

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Working knowledge of Epic's electronic medical record system and its functionality.

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Strong written and verbal communication skills, with the ability to convey technical information to all levels of clinical application end users in a specific, clear, and concise manner.

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Demonstrates ability to initiate and follow-through on moderately complex projects, manage multiple tasks and meet deadlines.

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Demonstrates the ability to independently lead small to medium-scale projects.

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Proficient in project management principles agile methodology, organization change management and strategic planning.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

Up to 10 lbs.

Negligible Weight

No Weight

☒

Light: Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that they can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time.

11-25 lbs.

1 - 10 lbs.

Negligible weight

☐

Medium: Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. If someone can do medium work, we determine that they can also do sedentary and light work.

26-50 lbs.

11-25 lbs.

1 - 10 lbs.

☐

Heavy: Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds. If someone can do heavy work, we determine that they can also do medium, light, and sedentary work.

51-100 lbs.

26-50 lbs.

11-25 lbs.

☐

Very Heavy: Very heavy work involves lifting objects weighing more than 100 pounds at a time with frequent lifting or carrying of objects weighing 50 pounds or more. If someone can do very heavy work, we determine that they can also do heavy, medium, light, and sedentary work.

Over 100 lbs.

Over 50 lbs.

Over 25 lbs.

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.