NI-Receptionist, Medical

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

Entity:

Illinois

Job Code:

NI-4104AC

Job Title:

NI-Receptionist, Medical

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

Greets, instructs, directs and schedules department/clinic patients and visitors and provides assistance as necessary. Functions as a liaison between patients and medical support staff.  Contributes to the efficient operation of department/unit, by answering phones and providing a variety of clerical support including preparing charge tickets, cash receipts and patient charts.

***CFMH Behavioral Health Outpatient Clinic:  Collecting payments, processing end-of-day cash drawer, and generating deposits through Epic, as well as completing call reminders and work lists (cancellation/rescheduling).

ESSENTIAL DUTIES

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Pleasantly and professionally greets patients, families and visitors to department, maintaining a calm and supportive environment. Notifies staff of their arrival and obtains and/or verifies all necessary patient histories, records, documentation, releases, consent, payment and insurance information prior to procedure.

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Answers multiple department phone lines, screening calls, providing routine information and transferring non-routine callers and/or relaying messages to appropriate staff.

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Maintains, retrieves and distributes a variety of information and records utilizing necessary equipment and systems (i.e. CRT, printer, pneumatic tube) following established department procedures. Assembles, maintains and files patient charts.

•

Schedules all patients for appropriate procedures accommodating fluctuations in staffing, making follow up or reminder calls and informing patient of any required preparation. Maintains and publishes master schedule.

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Checks, batches and runs patient charge tickets and updates patient files in computer following established procedures. Reconciles and balances daily cash receipts.

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Registers patient in system ensuring all demographic and insurance information is accurate and up to date.

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Coordinates department mailing and delivery systems.

•

Orders and maintains all office equipment within established budgetary parameters.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

Previous receptionist and word processing experience.

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Excellent verbal, written, organizational and critical decision-making skills.

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Must be able to read, write legibly and communicate effectively in English.

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Ability to handle multiple tasks simultaneously.

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Good interpersonal skills and ability to deal with all levels of staff within the organization and community under varied conditions.

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Ability to sort and file alphabetically or numerically.

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Ability to handle money and operate a variety of general office equipment and computer.

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Successful completion of annual job specific competencies and skill verification tools required.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.