NI-Coordinator, ED  (Belvidere)

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/29/2026

Entity:

Illinois

Job Code:

NI-4458BH

Job Title:

NI-Coordinator, ED  (Belvidere)

FLSA Exemption Status:

Non-Exempt

JOB SUMMARY

Under the guidance of the Emergency Department Supervisor or Emergency Services Business Operations Manager, this position is responsible for completing patient arrival, answering in-coming emergency phones, placing emergency pages, paging services to respond to the ED, entry of emergency and non-emergency orders, charge document processing, maintenance of department/patient records, electronic logs, processing certified mail and other clerical duties.  The incumbent must have the ability to perform multiple tasks while prioritizing their urgency. Skilled communication and interviewing techniques are required, as well as excellent public relations skills including the ability to speak calmly and clearly during an emergency.  This position is critical to assist clinicians and maintain streamlined patient care. The EDC has major department role during Health Link downtime as an expert resource for workflows and documentation of patient events as well as maintaining ADT events for facility-wide during the downtimes.  This position is required to cover on-call shifts for coverage as operational need dictates.

ESSENTIAL DUTIES

•

Arrive patients including the creation of new Medical Record numbers as appropriate.

•

Enter emergent Health Link patient orders for EKG and enter non-emergent bed and/or supply orders when required.

•

Answer all incoming calls, assessing nature and urgency, and determine the appropriate triage of the call. Use
established guidelines for patient advice call triage. Maintain courtesy and professionalism during urgent situations.

•

Initiate emergency calls as needed, including initiation of STAT pages, BLUE CART, STAT ASSISTANCE, DISASTER PLAN, and calls to Hospital Security, University Police. Report as appropriate when staff/patient safety may be jeopardized.

•

Utilize appropriate on-call schedules, paging schedules and directory.

•

Place emergent group pages for Trauma, Pediatric Trauma, Stroke Code, Neuro-Endovascular Stroke and ST Elevation Myocardial Infarction (STEMI) patients according to these individual emergent workflows.

•

Collect and review necessary ED patient documents for future use in assisting with patient care or to be used by
financial staff to satisfy contractual agreements or billing inquiries.

•

Assist ED patients in scheduling follow-up clinic appointments.

•

Request hospital services such as Interpreter Services, Patient Relations Representative, Pastoral services, Social
Work, etc. independently or as directed.

•

Maintain an inventory for forms, medical requisitions, and office supplies.

•

Coordinate ED patient transport between facilities within the UW Health system of care including clerical duties associated with the transport process.

•

Support co-workers and engage in positive interactions.

•

Communicate professionally and timely with internal and external customers.

•

Demonstrate friendliness by smiling and making eye contact when greeting all customers.

•

Provide helpful assistance in anticipating and responding to the needs of our customers.

•

Collaborate with customers in planning and decision making to result in optimal solutions.

•

Ability to stay calm under pressure and deal effectively with difficult situations.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

or equivalent.

Preferred

Associate’s degree in Healthcare related field.

Preferred

One (1) year of experience in a customer service related field.

Required

6 months of experience in an emergency room or critical care environment as: Receptionist, Nursing Assistant, Nurse, Paramedic, EMT, Fire Fighter, Police Officer, 911 Dispatcher, or experience in military service.

Preferred

Basic Life Support/CPR Certification.

Required

Emergency Medical Technician.

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

•

Ability to master all of the responsibilities and decision-making skills required to function successfully in this role.

•

Demonstrated ability to problem-solve and work independently.

•

Maintains a high level of customer service.

•

Consistently maintains effective and cooperative working relationships with co-workers, supervisory, medical management staff and the general public.

•

Demonstrates service excellence and incorporates the mission and core values into daily activities.

•

The ability to interview patients and/or families to ensure accurate patient identification.

•

Very good written and oral communication skills.

•

Proven aptitude and willingness to learn new responsibilities.

•

Dependable and reliable in achieving the goals and objectives of the position.

•

Demonstrate the ability to operate office machines such as personal computers, fax machines, photocopier and document scanners.

•

Ability to determine emergent patient acuity upon arrival into the ED in the absence of a clinician (so that clinical staff is immediately alerted).

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Standing

X

Walking

X

Climbing

X

Bending

X

Crouching

X

Pushing / Pulling

X

Carry

X

Fine Hand / Eye Coordination

X

Color Discrimination

X

Hearing Ability

X

Lifting / Lowering 1 -15 lbs.

X

15 - 30 lbs.

X

30 - 50 lbs.

X

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Concentration on Detail

X

Attention Span of 1 + Hours on a Task

X

Ability to Remember Multiple Tasks

X

Oral Communication

X

Written Communication

X

Exposure to Blood and Body Fluids

X

Exposure to Toxins, Cytotoxins, Poisons

X

Exposure to Extreme Heat, Cold, Temp Fluctuations

X

Exposure to Hazardous Chemicals

X

Exposure to Radiation

X

Other -

X

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.