RN - Intake

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

6/1/2023

Entity:

Wisconsin

Job Code:

800074

Job Title:

RN - Intake

FLSA Exemption Status:

Non-Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The RN – Intake is an experienced registered nurse who is accountable for providing the initial point of contact to patients coming into the UW Health system. The RN - Intake is well-versed in the patient population and understanding the appropriate resources and care teams to help meet the patient's needs. The RN reviews the patient's medical history and referral to determine the most appropriate care team for the patient and then works in collaboration with an Ambulatory Access team member to schedule the patient in a timely manner. The RN - Intake also connects the patient with the appropriate RN Navigator based on the diagnosis or symptom. The RN will demonstrate clinical assessment expertise, triage expertise, and outstanding customer service throughout the interaction for both external and internal users.

The RN – Intake must communicate effectively with faculty, staff, and external contacts using tact, discretion, and diplomacy.  The RN must possess well developed problem solving and team development techniques.  Key responsibilities include direct patient care, participation in staff development and education, and quality improvement initiatives. The RN – Intake delegates and supervises care in accordance with the WI Nurse Practice Act and UW Health Nursing Professional Practice Model. The RN - Intake participates in continuous quality improvement initiatives and assumes responsibility for their professional development.

ESSENTIAL DUTIES

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Provide initial point of contact for patients coming into the UW Health system.

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Solicit pertinent clinical information utilizing assessment skills during the intake process to identify and determine the urgency of the requested referral and appropriate care team needs.

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Serve as a clinical expert to assess and recommend appropriate resources.

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Utilize triage skills to determine if further testing is required and implements the appropriate ordering process.

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Assure all necessary medical records are available to assign a navigator.

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Exhibit sound nursing judgement in decisions involved in the coordinating of multiple, complex case management of patients requiring care and services.

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Assign and connect patients with the appropriate RN Navigator based on the diagnosis or symptom.

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Work collaboratively with Ambulatory Access team members to meet the patient’s needs.

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Facilitate communication among members of the multidisciplinary care team with the initial point of contact.

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Serve as a role model, demonstrating effective patient care, leadership, and professional behavior.

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Act as a consultant and clinical resource to staff through provision of patient care and coordination of care.

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Support patient advocacy, the Patient’s Bill of rights, and UW Health Ambulatory Service Standards.

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Develop, maintain, and evaluate patient care standards.

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Maintain clinical competency by attending and participating in divisional meetings and in-service education.

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Promote open and effective communication among clinical staff, faculty, and referring providers.

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Responsible for a safe and therapeutic environment for patients, visitors, and staff.

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Develop and implement efficient systems to enhance patient satisfaction and provider productivity.

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Interact with other departments, physicians, and staff to assure delivery of quality care to patients.

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Create an environment in which staff learning is supported and stimulated.

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Interpret and support the philosophy, objectives, policies, and procedures which guide personnel, patients, and the public.

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Participate in patient, family, and staff teaching.

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Develop and update appropriate written patient education materials.

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Serve as a resource liaison for staff including the regional (outreach) settings to ensure continuity of care between systems.

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Access and train on various electronic medical record systems which supports the regional (outreach) clinical models to ensure continuity of care between systems.

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Support and/or participate in research programs approved by the Hospital and University which may be extended to the regional (outreach) clinical settings.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Clinical

(Select all that apply)

JOB REQUIREMENTS

Associate's Degree

in Nursing

Required

Bachelor's Degree

in Nursing

Preferred

6 months

of relevant clinical experience

Required

Licensed as a Registered Nurse (RN) in the state of WI or holds a license issued by a jurisdiction that has adopted the nurse licensure compact

Upon Hire

Required

CPR/BLS

Upon Hire

Required

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Experience in program development and evaluation.

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Excellent organizational and time management skills, with attention to detail.

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Knowledge and experience documenting patient care in an electronic medical record.

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Excellent verbal, written, and presentation skills.

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Ability to make knowledgeable clinical assessments and judgments.

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Ability to educate staff and families.

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Ability to provide counseling and emotional support with compassion and respect for the individual/family.

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Ability to provide support to the members of the care team (teamwork).

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Must possess initiative and ability to work independently.

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Ability to maintain confidentiality of medical records.

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Ability to function with a high degree of independence.

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Excellent collaboration skills.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.