Ophthalmology Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

3/1/2024

Entity:

Wisconsin

Job Code:

922002B

Job Title:

Ophthalmology Supervisor

FLSA Exemption Status:

Exempt

Management Level:

Supervisor/Program Manager

JOB SUMMARY

The Ophthalmology Supervisor is responsible for assisting in leading the daily clinical functions in an Ambulatory setting. The position provides direction and leadership to ensure UW Health meets the 'Quadruple Aim' of great patient care and improved population health within an efficient cost structure, while improving the work life of providers and staff. Principal responsibilities include operations, establishing and maintaining clinical standards of care, managing of staff and resources, facilitating research and education and maintaining compliance with all policies, procedures and regulations. The role establishes quality improvement efforts to support the delivery of patient and family focused care and knowledge-based decision-making as the framework for superior delivery of care. The Ophthalmology Supervisor facilitates communication, coordination and collaboration among disciplines regarding identification, planning and provision of high quality, cost-effective care. The Ophthalmology Supervisor is a resource within the institution and to the community in his or her area of expertise. The Ophthalmology Supervisor reports to the Manager and typically supervises the Ophthalmology clinical staff within the clinic and/or optical staff.

ESSENTIAL DUTIES

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Assist the Manager in leading the day-to-day operation and coordination of patient care services.

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Assist the Manager in leading the clinic to improve patient, provider and staff satisfaction.

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Assure that patient/family centered care is provided within Clinics and Ophthalmology Department’s established standards.

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Submit reports and complete regulatory documentation as requested.

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Assure compliance with applicable ambulatory service standards and clinic accreditations.

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Initiate the development and revision of policies and procedures specific to the programs of care.

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Analyze clinical practice and identify opportunities to increase quality, safety, effectiveness and efficiency.

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Identify clinical indicators to measure, evaluate and improve care.

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Maintain compliance with all clinical policies, procedures and regulations.

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Assure compliance with applicable clinical ambulatory standards and accreditations.

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Supervision of clinical staff and other healthcare providers who deliver Ophthalmology care.

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Responsible for recruitment, retention, performance reviews and professional development related to clinical staff.

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Organize and lead the delivery of Ophthalmic care for designated patient care areas.

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Assist in evaluating the department’s work force in terms of overall staffing and scheduling.

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Delegate authority to staff at the appropriate times.

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Recruit staff members who are in congruence with service excellence and quality patient care in collaboration the Manager

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Assist in developing staffing models in conjunction with specialty and patient care needs.

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Oversee the completion/monitoring of staff competencies.

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Engage in ongoing feedback to the effectiveness of staff members into their roles.

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Promote annual reviews that foster mutual goal setting and feedback on performance.

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Identify and establish clinical learning opportunities for students in Ophthalmology and monitors students’ performance.

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Ensures effective verbal and written communication that is respectful of others, individualize and issue oriented with staff, patients, colleagues and other disciplines.

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Initiates timely conflict resolution strategies when dealing with family, patient, nursing and physician problems; refers and documents significant recurring issues to the Manager and Director of Ambulatory Nursing or Designee.

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Assist with the preparation of operating budgets, including volume projections, and expense, and revenues estimates, as requested.

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Analyze and monitor actual budget performance and address variances, as requested.

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Collects unit statistical data as needed.

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Promotes costs effective practice among unit staff.

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Monitors personnel payroll expenditures.

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Stay abreast of new technology in supplies and equipment, and evaluate for quality or cost improvements.

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Prepare documentation and participate in evaluation and acquisition of capital equipment and supplies, as requested.

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Supervises daily unit operations and collaborates with support services to ensure safe and efficient delivery of patient care.

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Assists the Manager in long range planning including staffing projections and development of clinic.

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Provide facility management/oversight as defined by clinic operations administration.

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Participate in renovation, new clinic development, facility planning and construction.

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Evaluate clinic room utilization and makes recommendations for improvement.

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Support the planning and participate in clinical research in the clinic as approved by the Department of Visual Sciences, UW Health, and/or the University of Wisconsin.

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Participate in professional organizations in area of specialty and interest.

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Other duties as assigned.

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Residency Clinic:

• Communicate and coordinate with the Education Program to meet the dual mission of providing both high-quality resident education and high-quality patient care
• Coordinates clinic schedule and resident training schedule with Education Coordinator.
• Serve as educational and teaching resource in practice management for residents, faculty and staff.

As needed, additional responsibilities reasonably within the scope of duties and physical requirements may be assigned.  ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS AND RESPECT FOR PEOPLE COMMITTMENTS.

X

Non-Clinical

JOB REQUIREMENTS

High School Diploma

Required

Bachelor's Degree

Preferred

2 years

of optician experience

Required

2 years

of leadership experience

Required

4 years

of leadership experience

Preferred

Lab training or experience preferred

Preferred

Contact lens training or experience preferred

Preferred

Optical lab experience and/or optometric technician experience

Preferred

2 years

or more of work experience with processing insurance claims

Preferred

American Board of Opticianry (ABO) Certification within 18-months or three (3) testing periods from the date of hire

Required

Applicable clinical certifications

Preferred

LICENSE, CERTIFICATIONS, AND REGISTRATIONS MUST BE MAINTAINED PER UW HEALTH POLICY. 

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Excellent interpersonal communication, problem solving and conflict resolution skills.

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Possession of analytical decision-making skills necessary to quickly assess and resolve complex logistical, technical and patient care problems and issues.

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Ability to train, motivate and supervise subordinate staff.

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Ability to address and manage conflict in a direct and professional manner.

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Ability to build collaborative relationships with providers.

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High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

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Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☐

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

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Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Over 50 lbs.

UW Health does not require, nor does it expect that its employees lift more than 50 lbs unassisted. Objects in excess of 50 lbs should be lifted or moved with mechanical means or through a team lift. Employees in patient care areas are expected to utilize mechanical lifts and adhere to the "Use of Mechanical Lifts (Liko)" policy in the Patient Services Policy and Procedure Manual.

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.

THE EMPLOYEE MUST BE ABLE TO COMPLETE ALL PHYSICAL REQUIREMENTS OF THE JOB WITH OR WITHOUT AN APPROVED ACCOMODATION. Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.