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Education Level

Education Details

Required/
Preferred

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree.

Residency training: PGY2 in pharmacy specialty area of oversight.

Degree: Master of Science in Pharmacy Administration, Master of Health Care Administration, Master of Business Administration, or other relevant graduate degree.

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HRTMS Job Description Management

Pharmacy Supervisor

J o b D e s c r i p t i o n

JOB INFORMATION
Effective Date:	2/6/2025
Entity:	Wisconsin
Job Code:	702003B
Job Title:	Pharmacy Supervisor
Exemption Status:	Exempt
Management Level:	Supervisor/Program Manager
JOB SUMMARY
The Pharmacy Supervisor will be responsible for overseeing specific areas of pharmacy services, programs and personnel. Areas of focus may include non-sterile compounding and compliance with USP <795>, sterile product compounding and compliance with USP <797>, hazardous drug compounding and compliance with USP <800>, pharmacy automation, technology and information systems, drug dispensing and delivery, narcotic control, pharmaceutical waste, procurement, pharmacist and pharmacy technicians training, drug shortage operations, 340B oversight, specialty pharmacy, ambulatory care and retail operations. The Pharmacy Supervisor is responsible for ensuring safe, timely, efficient, compliant and productive workflows in the operational and service areas in their areas of oversight. The incumbent will lead the planning and implementation of new services, initiatives, scholarship, and/or staff development. Furthermore, the Pharmacy Supervisor may be responsible for the direct supervision of any combination of pharmacy technicians, pharmacy learners, pharmacists, or support staff who work within their scope of responsibility. Specific responsibilities of the Supervisor will be documented and retained internally by the Department of Pharmacy. Project management, oversight and involvement will range from independent work on small projects, to leading teams on large scale changes. Projects may involve departments external to pharmacy and the Pharmacy Supervisor will work with other teams/departments to ensure that the activities and contributions align with priorities and timelines for the organization. The Pharmacy Supervisor will be required to use advanced communication and project management skills lead quality and efficiency improvement efforts. An understanding of and the ability to apply lean principles and systematic evaluation is important to success in this position. All responsibilities are accomplished in collaboration with the pharmacy leadership team under the direction of a Pharmacy Senior Director, Director, or Manager.

MAJOR RESPONSIBILITIES

•	Oversee day to day operations or applications within their scope of responsibilities.
•	Supervise and lead the provision of safe, timely, efficient, equitable, effective, and patient-centered pharmacy services.
•	Hold staff accountable to standards of the department and UW Health.
•	Serve as the liaison to coordinate compliance and regulatory issues for areas of responsibility.
•	Support clinical pharmacy workflows and practice expectations through operational planning.
•	Develop and/or maintain policies and procedures.
•	Identify opportunities to redesign systems of oversight to maximize performance (i.e.: labor and operational efficiency).
•	Manage current electronic health record (EHR), technology, and automation for optimum value.
•	Review reports for medication errors, adverse drug events, and/or ineffective service.
•	Evaluate performance of assigned personnel.
•	Identify and deal with personnel issues in a proactive and timely manner, with appropriate follow-up to improve performance.
•	Manage labor expenses.
•	Manage employee leaves of absence and family medical leaves.
•	Ensure staff competency via training, competency assessments, and other means.
•	Work with staff on an ongoing basis to attain their professional development goals by directing, coaching and supporting.
•	Lead and develop pharmacists. technicians, and support staff to be eligible for and attain available professional certifications and recognition of knowledge, skills and abilities.
•	Participate in the recruitment, interviewing and hiring of staff.
•	Coordinate and lead team meetings/huddles.
•	Lead initiatives to identify gaps in training knowledge and areas for staff performance improvement.
•	Oversee the development, documentation, provision and preparation of training information, ensuring that materials are updated and prepared to meet the training needs for all pharmacy staff
•	Lead the training of staff on application specific training and updates
•	Participate in department’s strategic plan development and execution of assigned goals.
•	Identify and develop business cases for operational services based upon anticipated future needs, operational advancement, and organizational priorities.
•	Participate and/or lead, as pharmacy representative, organization quality improvement initiatives/projects.
•	Maintain an expertise in the selection and use quality improvement methodologies/tools to maximize project outcomes.
•	Develop and maintain an expertise in change management tools and theories.
•	Serve as a pharmacy team liaison to interdisciplinary team members for areas of responsibility (i.e.: nurse managers, medical directors, clinic leadership, informatics teams etc.).
•	Participate as a member of pharmacy department in multidisciplinary team and committees.
•	Actively participate in pharmacy professional organizations.
•	Serve as preceptor and/or advisor for pharmacy learners.
•	Coordinate scholarship (posters, presentation, publishing) efforts in area of oversight.
•	Works under the responsibilities outlined in the Clinical Pharmacist position description up to 30%.
•	Rotates through the pharmacy on call schedule in area of responsibility.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

Age Specific Competency (Clinical jobs only)
X	Clinical	(Select all that apply)

Age Specific Competency
Select all that apply
	X	Infants (Birth - 11 months)
	X	Toddlers (1 - 3 years)
	X	Preschool (4 - 5 years)
	X	School Age (6 - 12 years)
	X	Adolescent (13 - 19 years)
	X	Young Adult (20 - 40 years)
	X	Middle Adult (41 - 65 years)
	X	Older Adult (Over 65)

JOB REQUIREMENTS

Required Skills, Knowledge, and Abilities
•	Knowledge of state laws and federal regulations pertinent to pharmacy.
•	Strong interest in pharmacy in area of oversight within academic medical systems.
•	Analyze data and use this data to make appropriate decisions.
•	Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers.
•	Excellent verbal and written communication skills.
•	Computer skills – word processing, spreadsheets, pharmacy software, and databases.
•	Ability to demonstrate skills in prioritization, problem solving, team building, collaboration, conflict resolution, decision making, time management, and strategic planning.
•	Knowledge of healthcare information systems and pharmacy automation and technology.
•	Knowledge of pharmacy services within an acute care health system.
•	Demonstrated creativity and flexibility.
•	Ability to operate in high-pressure situations.
•	Excellent organizational skills.
•	Ability to provide effective feedback.
•	Ability to write detailed policies and procedures.
•	Effective organizational, planning and project management abilities.
•	Ability to function independently and deal with multiple, simultaneous projects.
•	Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
•	Ability to demonstrate a commitment to quality and excellence.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

	Physical Demand Level	Occasional Up to 33% of the time	Frequent 34%-66% of the time	Constant 67%-100% of the time
☐	Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.	Up to 10#	Negligible	Negligible
☐	Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.	up to 20#	Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.	Negligible or constant push/pull of items of negligible weight
☒	Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.	20-50#	10-25#	Negligible-10#
☐	Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.	50-100#	25-50#	10-20#
☐	Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.	Over 100#	Over 50#	Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:
Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.