Living Donor Community Education Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

JOB INFORMATION

Effective Date:

7/24/2025

Entity:

Wisconsin

Job Code:

850033

Job Title:

Living Donor Community Education Coordinator

Exemption Status:

Exempt

Management Level:

Individual Contributor

JOB SUMMARY

The Living Donor Community Education Coordinator is responsible for community outreach and education. The aim of this position is to increase the number of living kidney and liver donors by educating community members on the possibility and benefits of living donation. The primary method of achieving this aim is by increasing humanitarian/family voucher donor inquiries as well as increasing number of registrations to the new DLA Living Donor Registration, WI. Other key responsibilities include the development and implementation of marketing plans, and coordination and execution of education and outreach activities.  This position will collaborate on select events and initiatives with the Community Affairs liaison within Organ Transplant and Donation (OTD) and other Organ Procurement Organizations (OPOs).

The Education Coordinator must possess excellent communication and customer service skills, as well as maintain a high level of professionalism. On a daily basis, the incumbent communicates with both internal and external customers, including (but not limited to): community organizations, volunteers, hospital staff, living donor candidates, transplant recipients, State of Wisconsin, agencies, local and national donation partner organizations, media, educational institutions, potential funding sources and other UW Health staff. 

The Living Donor Community Education Coordinator must possess pragmatic independent judgment and decision-making skills. Consultation is available as needed from the UW Transplant Outreach and Strategy team as well as Living Donor team and other UW Health resources. The Education Coordinator is privy to information that may be highly confidential and sensitive in nature and is expected to maintain professionalism, integrity, and honesty in maintaining confidentiality at all times.

MAJOR RESPONSIBILITIES

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In collaboration with other UW Transplant Center staff, assist as needed with any or all stages of planning, development, and execution of UW Transplant Center signature events, including the annual Living Donor Recognition Event.

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Seek out, coordinate, and provide a presence and/or presentations related to living donation including providing guidance, education, and potential presentations to programs/agencies throughout the region related to living donation.

•

Assist UW Health Transplant Center staff with educational development and presentations for referring nephrology groups and/or community groups.

•

Develop educational content for brochures, web sites, and other instructive materials, with a focus on inclusivity and ease of understanding.

•

In collaboration with UW Health Public Affairs and others as appropriate, serve as UW Health Living Donation spokesperson as requested by UW Health Public Affairs.

•

Provide written and verbal follow-up to public inquiries regarding living donation and transplantation.

•

Develop and maintain relationships with key external stakeholders

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Maintain community development databases/electronic files to document all outreach and activities, volunteer participation, audience, materials distribution and media mentions/opportunities. Order and maintain adequate inventory of educational materials and promotional items.

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Represent UW Transplant Center, spread living donation awareness and build relationships among various groups including referring nephrology groups, schools, service organizations, businesses, athletic teams, and UW Transplant Center-sponsored outreach events, etc.

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Maintain familiarity with regulatory standards, assist with regulatory readiness preparation, and provide requested information for audits.

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Assist with the development of quality indicators to be used for community outreach program performance monitoring and evaluation.

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Remain up-to-date on current issues related to living donation, including federal protection bills, new national campaigns, and significant shifts in clinical care or processes.

•

Build partnerships with various organizations and create living donor referral opportunities. Monitor data of inquiry rates and develop living donation awareness programs and materials specifically aimed at reaching out to under-represented communities and ethnic groups throughout the region and UW service area.

•

Obtain, analyze, synthesize, and interpret industry and institutional data.

•

Participates in and/or leads continuous quality improvement initiatives.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE UW HEALTH PERFORMANCE STANDARDS.

X

Non-Clinical

JOB REQUIREMENTS

Bachelor's Degree

in Marketing, Communications, Healthcare Administration, Finance, Business or relevant field

Required

Master's Degree

in Marketing, Communications, Healthcare Administration, Finance, Business or relevant field

Preferred

2 years

of progressively responsible experience planning and implementing community education/outreach programs, including giving presentations

Required

Experience in developing educational programs

Preferred

Experience with planning and implementing community outreach events

Preferred

Valid WI Driver’s License and current Auto Insurance

Upon Hire

Required

•

Excellent oral and written communication skills

•

Expert working knowledge of computers and a variety of computer programs including word processing, database management, spreadsheets, and statistical analysis software

•

Proven analytical skills Knowledge and ability to apply practices and principles utilized in quantitative and qualitative marketing research

•

Ability to perform above duties with limited supervision utilizing knowledge and experience for independent decision-making

•

Possession of excellent inter-personal and communication skills in order to develop and maintain relationships with grieving families and community groups

•

Knowledge of organ donation and transplantation preferred

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

☐

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Up to 10#

Negligible

Negligible

☒

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Even though the weight lifted may only be negligible amount, a job is in this category when it requires walking or standing to a significant degree.

up to 20#

Up to 10# or requires significant walking or standing or requires pushing/pulling of arm/leg controls.

Negligible or constant push/pull of items of negligible weight

☐

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

20-50#

10-25#

Negligible-10#

☐

Heavy: Ability to lift up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds.

50-100#

25-50#

10-20#

☐

Very Heavy: Ability to lift over 100 pounds with frequent lifting and/or carrying objects weighing over 50 pounds.

Over 100#

Over 50#

Over 20#

Other - list any other physical requirements or bona fide occupational qualifications not indicated above:

Note: The purpose of this document is to describe the general nature and level of work performed by personnel so classified; it is not intended to serve as an inclusive list of all responsibilities associated with this position.